Level 5 – Supply Chain and Operations Management

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  • Choose how you study, pass units and gain your accredited qualification
  • First class course materials designed by industry experts

The Level 5 Supply Chain Management qualification is designed for students looking to progress to a senior management role within the supply chain management sector. The supply chain online course allows students to develop management skills as well as develop knowledge in specific areas of supply chain to support career development for professionals and efficiency in operations for organisations.

*Through completion of the IoSCM Level 5 – Supply Chain and Operations Management you will receive certification from IoSCM and also a regulated qualification, Level 5 in Supply Chain and Operations, via our partnership with SFEDI Awards as the Ofqual regulated Awarding Organisation.

Course Delivery

By enrolling with IoSCM, you’ll gain access to a customised learning platform in which you can take mock tests, utilise a huge library of resources and interact with other students across the globe. As well as unlimited first-class materials, there is self-assessments available online show the results immediately to give you direction on what you’re doing well and what you might need to take another look at.

You can take and retake the practise self-tests as many times as you like. By doing this, we’re increasing your confidence in your ability to succeed and therefore, also ensuring you pass the first time.

Because IoSCM qualifications can be studied entirely online, you can study in your own time and in the comfort of your own home. You can revisit materials and resources as often as required, simply log in to your personal learning platform.

We do, however, offer free monthly face to face or online workshops for you to attend if necessary. We understand that every individual is different, so we encourage you to learn at your own pace and in a way that suits you.

Course Requirements

The IoSCM Level 5 in Supply Chain Management can be studied to three levels, Award, Certificate or Diploma, depending on how many units you wish to study.

  • For the Level 5 in Supply Chain Management Award you are required to complete 1 elective unit
  • For the Level 5 in Supply Chain Management Certificate you will need to choose 1 elective unit and 2 optional units
  • For the Level 5 in Supply Chain Management Diploma students will be required to complete 1 elective unit and 3 optional units

Unit choices are very flexible. While we recommend certain unit choices for each of our supply chain qualifications, each of our distance learning courses can be customised to cover a wide range of other topics. To enquire about the full range of units available, please complete our enquiry form and one of our expert course advisers will guide you through the options or call us today on 0800 1422 522.

Core Units

In order to achieve an award, certificate or diploma in supply chain management, you must choose one of the following elective units to study.

We’re flexible with our supply chain courses, in order to build a professional qualification that is customised to you. If you’d like to study a specific unit, but don’t see it listed below, please contact our course advisors now on 0800 1422 522.

Click to view more information about each unit:

  • Warehouse policies: Benefits of warehousing, Types of warehouses, Warehouse policies and procedures, Warehouse exit strategy – in house, Warehouse exit strategy – outsourcing
  • Requirements: Warehouse activity, Storage system design, Warehouse layout, Product layout, Material flows, Resource planning, Material handling, Warehouse personnel
  • Inventory strategy: Integrated supply chain, Supply chain management, Supply chain measurement, Performance evaluation, Quality management, Supply chain performance measures, Supply chain strategy, Product life cycle, Service levels, Transportation, Inventory and planning control
  • Legislation: Health and safety legislation, Prevention, Risk assessment, Manual Handling Regulations, Licencing and permits, Training, Insurance
  • Technology advances: Warehouse Management System, Materials Requirement Planning, Manufacturing Resource Planning, Information Communications Technology, Automated Storage and Retrieval Systems, Conveyor systems, Barcode technology, Radio Frequency Identification Technology, Electronic Data Interchange (EDI), Electronic Point of Sale (EPOS), Key performance indicators, Inventory reduction
  • Financial systems: Budgeting, Performance measurement, Warehouse costs, Activity based costing (ABC), Payback period, Rate of return, Performance indicators, Balanced scorecard
  • Nature and purpose of transport planning: Demand for goods movement, Demand for travel, Types of transport, Journey planning and modal choices, Access and mobility requirements
  • Land use: Land density, Transport infrastructure, Brown field developments
  • Sustainability: Planning strategy and process, Environmental issues in transport provision, Sustainability, The role of central Government, Four stage transport plan
  • Transport demand: Demand for movement, Demand for travel, Demand drivers, Warehousing, Hazardous goods, Forecasting demand, Future of transport planning
  • Movement of freight: Freight operations, Environmentally sustainable transport, Conventional and emerging issues in transport
  • Effective management and control: Supply chain management, Supply chain risks and strengths, Strategic factors, Provide competitive advantage, Operations management
  • Physical and information flows: Product and information flows, Supply chain objectives, Supply chain integration and harmonisation
  • Why supply chain may not function correctly:  Barriers and risk, Forecast methods, Supply chain drivers, Strategic fit, Benchmarking
  • Strategic and operational planning: Supply chain planning decisions, Operations strategy, Supply chain improvement models, ISO 9000, Agility, The seven wastes
  • Impact of technology: Technological advances in supply chain, Data processing systems, Improvements towards agility, Information systems infrastructure, Communication
  • The concept of quality management: What is Quality, The concept of Quality Management in a business, The importance of quality within an organisation, The theories of Quality Management, Quality Management Tools and Techniques
  • Embedding quality management: Teamwork in Quality Management, Training and development in Quality Management, Embedding quality management into the culture of an organisation, Promoting continuous quality improvement within an organisation’s culture
  • Systems that support quality management: Monitoring Quality Management, Controlling Quality Management, Evaluate quality standards that support Quality Management
  • Key roles of management: Purchasing management, Purchasing cycle, Market analysis, Porters Five Forces, Stakeholder analysis
  • Impact of legislation: Breach of contract, Consumer law
  • Working relationships with suppliers: Supplier risk management, Supplier appraisal, Risks and barriers in supplier relationships, Supplier Relationship Spectrum
  • Effective negotiating skills: Tools and techniques for effective negotiating, Supplier management
  • Production planning: Sales and operations planning; Demand management programme; Master production schedule; Materials requirement planning; Production control; Settlement; Materials management; Profitability and productivity; Production in the supply chain; Customer service
  • Production planning, sales planning and forecasting: Budgeting methods; Predicting demand; Demand management
  • Master Scheduling terminology: Master production schedule; Capacity planning; Materials requirement planning; Rough cut capacity planning; Production control
  • Development of manufacturing and control systems: Planning principles; Production planning systems
  • Improve planning performance: Benchmarking; Quality; Total quality management; Planning performance objectives; Production planning and control; Performance measures; Lean manufacturing
  • Shipping and international trade: Ships and the shipping system, Tramp & liner service markets, International trade patterns, International maritime passages
  • Business strategy in shipping: Corporate strategy for shipping, Financial strategy for shipping, Costs, Bargaining power of buyers and suppliers, International shipping law, Regulation and finance, Maritime laws
  • Port operations management: Terminals, Physical flows in a port, Product and information flow, Terminal performance indicators, Productivity, utilisation and service measures
  • Agile ports: Characteristics of an agile port, Lean logistics
  • Port development: Containerisation, concentration, collaboration and competition, Emerging trends
  • Operations management: Inputs and outputs, Volume, variety, variation and visibility, Managing operations and operations functions, Performance objectives, Planning and control, Macroeconomic factors, Implementation of business strategy, Judging performance against competitors, The operation’s contribution
  • Operations processing: Operations management four generic processes, Process mapping, Materials requirement planning (MRP), Supply and demand, Supply network, Outsourcing, Process technologies
  • Relationship between operations management and strategic planning: Strategic decisions, The balanced scorecard, Operations strategy, Quality, Speed, Dependability, Flexibility & Cost, Performance measurement systems
  • Operations improvement techniques: Cost leadership strategy, Focus strategy, Value chain, Performance measurements, Performance standards, Benchmarking, Lean manufacturing, Agile manufacturing, Total quality management, PESTLE analysis, Business excellence models
  • Organisational challenges: Globalisation, Social responsibility, Environmental responsibility, Technology
  • Principles and Practices in relation to the Movement of Goods: Definition of the movement of goods, What is Logistics, Modes of Transport used to move goods (Air, Road, Rail, Sea)
  • The characteristics of goods and the impact on their handling: Types and characteristics of Goods, Handling of different types of goods, Safety and Security measures relating to the different types of goods, Unitisation of goods
  • The considerations that influence the flow of goods: Supply and Demand, Variations in Demand for goods, Load planning, Resource planning, Modal planning and Scheduling, The use of Third Party Logistics (3PL)
  • Logistics services: Military Logistics, Procurement Logistics, Distribution Logistics, Aftersales Logistics, Disposal Logistics, Reverse Logistics, Green Logistics, Global Logistics, RAM Logistics, Asset Control, POS Material Logistics, Emergency Logistics
  • Aim of logistics: Inbound Logistics, Operations, Outbound Logistics, Marketing & Sales, Service, Comprehensive Organising, Human Resource Management, Strategic Alliance, Financial Performance, Target Optimisation of Service Levels, Manage the details, Leverage logistics volumes, Measure and react to performance, Storage, Warehousing and Materials, Unit Load, Packaging & Handling Systems, Inventory, Forecasting
  • Transport: Rail, Sea, Road, Air
  • Policies and influence: The Health and Safety at Work Act 1974, isk Assessments – The 5 Steps, Equal Opportunities Act 2010, Confidentiality Agreements, Data Protection Act 1988, Environmental Policy, Workplace Security, Insurance, Pestel
  • Organisational requirements: Inbound Logistic Capabilities, Continuous Flow, World Class Suppliers, Tracking of Shipments, Transportation Networks, Inventory Management, Automated Materials Handling (AMH), Outbound Logistic Capabilities, Customer Driven, Regional Distribution Centres, Value Added Services, Shipment Tracking, Outbound Logistic Capabilities, Customer Driven
  • Tools: SWOT Analysis, Key Performance Indicators, Pareto Chart, Scatter Diagram, Stratification, The Shewhart Cycle, Risk Assessment & Management, Failure Mode and Effects Analysis
  • Purpose of inventory management: Inventory, Inventory management, Competitive advantage
  • Fixed period & fixed quantity models: Plan inventory requirements, Forecasting, Qualitative & quantitative techniques, Fixed order or continuous review system, Order quantity models, Economic Ordering Quantity
  • Effect of inventory management on supply chain: A-B-C approach, Economic Ordering Quantity model, Fixed order or continuous review system, Quantity discount model, Continuous inventory systems, Periodic inventory systems, Quantitative and qualitative forecasting
  • Modern inventory systems: Inventory control systems, Contemporary logistics strategies, Performance indicators, Increase operational efficiency, Increase customer service satisfaction
  • Minimising stock level: Inventory allocation, Material requirements planning, Distribution requirements planning, Single period / multi period inventory systems

Optional Units

For a certificate, you must complete two optional units in addition to the elective unit. To achieve a diploma, you must complete three additional units in as well as your chosen elective unit. We’re flexible with our supply chain courses, in order to build a professional qualification that is customised to you. If you’d like to study a specific unit, but don’t see it listed below, please contact our course advisors now on 0800 1422 522.

Click to view more information about each unit:

  • Role of road transport: Types of road transport; Movement of freight; The environment; Sustainability
  • Setting standards and performance measurements; Performance management; Design vehicles; Visibility; Transport planning; Quantitative research; Planning freight movements; Selecting the mode; The planning decision; Contingency planning; Risk management; Basic planned maintenance
  • Scheduling, quality and security: Level of service; Security measures
  • Route planning : Journey planning; Distribution planning; Modes of transport; Distribution channels; Role of the Government; Packaging
  • Role of management: Performance management; Personal and professional skills; Leadership styles and qualities; Motivation
  • Effective communication skills: Communication methods; Communication styles; Decision making
  • Risk Management Roles and Responsibilities: The meaning of Risk, What is Risk Management, What does Risk Management mean to an organisation, Risk Management Roles and Responsibilities, Risk Management Methods
  • Risk assessment process and the management of risk: Risk Management Criteria, Risk Management Assessments, Components of the Risk Management process, Assessing High Risk Business areas
  • Risk Management Strategy: Risk factors in Business, Elimination, Mitigation, deflection and acceptance of Risk, Risk Management Strategy, Communicating Risk Management Strategy in Business
  • Management Information System (MIS): Principles of management; Interpersonal, informational & decisional roles; Information management; Management information systems; Types of information; Functions of management information systems; Quality of information; Decision making
  • Role of a Management Information System: Application of management information systems; Systems development; Advantages of MIS; Risk; Disadvantages of MIS; Competitive advantage
  • MIS and business strategy: Business strategy; Monitoring business strategy
  • MIS and organisation change: Types of information; Types of reports; Change management; Operational excellence
  • MIS and business performance: Enterprise Resource Planning (ERP); Marketing information systems; Manufacturing information systems; Financial information systems; Human resources information systems; Decision support systems; Information technology
  • Leadership and management: Differences between leadership & management; Personal and professional skills required; Leadership / management theories; Skills development
  • Decision making: Gathering information; Management information systems; “What if” simulations
  • Managing and implementing change: Types of change; Methods to implement change; Planning
  • Risk management processes: Principles of risk management; Planning; Ways to reduce risk; Documentation
  • Project management: Approaches to project management; Processes; Risk management
  • The meaning and importance of Human Resource Management (HRM): What is Human Resource Management (HRM); The importance of HRM to Organisations; The role and objectives of HRM; HRM’s role in dealing with: Complaints, Discipline, Grievances
  • The meaning and the role of Human Resource Planning (HRP) in organisations       : What is Human Resource Planning (HRP); The role and objectives of HRP; The process of HRP in business; The different types of HR plans
  • The meaning of Human Resource Development (HRD): What is meant by Human Resource Development (HRD); The role of Continuing Professional Development (CPD); Human Resource Development (HRD) models; Established learning theories
  • The recruitment and selection process: The process of recruitment and selection; The types of formal contractual arrangements between employers and employees; Equality and diversity within the recruitment and selection process; The role of HRM in performance and reward: Employee Performance; Managing Employee Performance; Managing employee Appraisals; Strategies for employee rewards
  • Costing Information: Costing information from various sources; Purpose and Structure of financial reporting systems; External environment related costs; Income and Expenditure within different business departments; Cost, Profit and Investment Centres; Material, Labour and Expenses; Fixed, Variable, Semi-variable and Stepped costs ; Income and Expenditure Reconciliation; Inter-departmental Transactions
  • Standard Costing and Performance: Standard Costing Inputs and Outputs; Standard, Marginal and Absorption costing; Calculating Variances; Comparing Costs
  • Techniques used to measure performance and manage costs: How to monitor financial performance; Key Business Indicators; Calculate performance indicators; Cost Management Techniques; Capital Investment projects
  • Estimation techniques: Analyse and Compare trends; Interpret results; Financial Reports; Exception Reports; Performance Reports
  • Managing customer relationships: Customer relationship management; Methods used; Customer service strategy; Customer service levels; Best practice
  • Customer focused culture: Customer care; Improving service delivery; Culture change
  • Customer satisfaction: Return on investment; Assessing customer satisfaction; Customer care charter
  • Managing customer complaints: Current practices; Customer loyalty; Complaints policies and procedures
  • Range of Business: Types and Purpose of Business, Trader/Sole Proprietorship, Partnership, Corporation, Not for profit Company, Structure of Management
  • Business Functions and Departments: Research and Development, Production, Service Delivery, Business Finance, Human Resource, Sales, Public Relations, Information Tech Support, Quality Support, Logistics, Purchasing, Brand management, Advertising, Customer Service, Organisational charts, Organisational Roles and Responsibilities, Business Planning
  • Quality Management Systems: Quality Assurance, Performance management, SWOT Analysis
  • Communication: Business communication, Communication flows between functions, Techniques of Communication, Corporate communication, Electronic and Non-electronic Communication Methods
  • Legislation: Employment Law, Consumer Protection Law, Competition Law
  • Health and safety: Risk Assessments, Risk Assessment Recording, Risk Assessment Methodology and Methods
  • Marketing: Marketing Mix, Marketing Segmentation, Analytical Methods, Advertising Methods, Networking, Applying the Marketing Mix

Job title & Salaries

The Level 5 qualification in Supply Chain and Operations Management is suitable for those currently working in, or aspiring to work in, roles like the following:

Operations Manager£27,000 – £44,000
Business Operations Manager£30,000 – £46,000
General Operations Manager£19,678 – £64,436
Customer Supply Chain Manager£46,000 – £58,500
Logistics and Stores Manager£40,000 – £45,000
Supply Chain Manager£32,000 – £49,000
Demand Planning Manager£32,000 – £45,000
Logistics First Line Manager£30,000 – £ 38,000
Distribution Manager£35,000 – £50,000
Business Operations Manager£30,000 – £46,000

*Salaries are based on national averages and may vary depending on location

Business Improvements

By developing employees’ knowledge and skills relating to supply chain management, businesses can improve the performance and efficiency of their supply chain.

Some of the business improvements this qualification can help deliver include:

  • By understanding re-order levels, Inventory can be optimised and thereby avoiding stock outs
  • Increase Inventory turnover rates and turn inventory into revenue
  • By measuring Quality, Cost and Delivery, a business will ensure that resources are not wasted. This can lead to increase in quality, redcue costs and higher priced products
  • Reduce inventory holding periods, increase turnover rates and increase profits
  • Understanding how to reduce scrap levels will help minimise waste, increase production, increase quality and thereby, increase profitability
  • Reduce the risk of not having the right products, in the right place at the right time
  • Understanding the financial impact of holding inventory and increase the space utilisation and reduce inventory holding costs
  • Ensure that your organisation never runs of of inventory, by ensuring that buffer stocks are held

“I logged in to the IoSCM learning platform tonight and experienced the new look and feel of the site. I want to compliment the IoSCM team for an amazing effort to make this learning experience something to remember.

WOW…..It’s done in a professional and easy to use manner, with such stunning and clear guidelines and very informative. The non-verbal communication was conveyed perfectly! Excellent and a WELL DESERVED - “WELL DONE”!!!

It gives me a comfortable and welcoming platform to work from, where I will be able to apply/transcribe my knowledge and research in line with the expectation. This does not feel like “Distance Learning” anymore. It feels like we are officially part of IoSCM and we can touch and feel it now.

A thank you to the friendly staff will always remain in order; this will never replace those friendly voices but is getting very close.”

Madelene Fraser

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