Level 2 Management Courses | Certificates & Diplomas | 99% Pass-rate
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Level 2 – Management and Leadership

  • Unrivalled support from the first phone call.
  • Choose how you study, pass units and gain your accredited qualification.
  • First class course materials designed by industry experts.

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The IoSCM management academy is dedicated to helping those within the management industry develop and grow their knowledge and expertise. This level 2 qualification means whether you are new to the industry, or are at an operator level, here at IoSCM we can still develop and teach you valuable topics which you can apply to your career/business.

Course Introduction

Completing a leadership and management course with the Institute of Supply Chain Management (IoSCM) certifies your knowledge and skills to give you the best opportunity for progression in your career. With our expert support network and unmatched resources, we provide more than just a management qualification – we give you the tools to grow, learn and progress as an industry professional.

Unlike other management training providers, we provide learners with the opportunity to develop their skills through a bespoke distance learning format, with support from industry experts every step of the way. You can custom build your course to suit your current experience level, career ambitions and employer’s objectives. 

As well as being able to tailor the course by unit selection, there are also nine different methods to consider when it comes to your assessments, so you can complete your course in a way that suits your individual learning preferences.  

The IoSCM Level 2 Diploma in Introduction to Leadership and Management is internationally recognised and was designed and developed by experts in the field. Along with expert guidance, you will receive first class online study materials that are aligned with National Occupational Standards (NOS).

When you have completed the Level 2 course, we offer qualifications to support your ongoing career development, including:

As well as training individuals, we also work with businesses to develop larger groups of employees. To find out more about how we can develop your team’s skills, call us on 0800 1422 522.

When you have completed your course, you will gain an internationally recognised Diploma in Leadership and Management from the Institute of Supply Chain Management and SFEDI Awards, an Ofqual regulated awarding organisation which is well recognised across the industry.

The IoSCM Level 2 Diploma in Introduction to Leadership and Management is of the same level as GCSEs graded 9-4 (A*-C) and BTEC Level 2 but studied in your own time, at your own pace and in the comfort of your own home. 

IoSCM qualifications are widely recognised and sought after by employers and businesses. The Level 2 course provides valuable knowledge tailored to your career, giving you the best chance of progressing in your leadership role.

If you would like to find out how this course could benefit your career, call our course advisory team today on 0800 1422 522.

When studying for a qualification with IoSCM, you can register for a TOTUM NUS Extra card and receive exclusive discounts from household names designed to keep you ahead of the game in both your personal and professional life. To view the full range of discounts, click here.

TOM NUS Extra Card for Student Discounts

Ofqual is the government organisation that regulates qualifications and the organisations that offer them, maintaining standards and therefore confidence in education across England.

When you choose to study with IoSCM, you can rest assured that every qualification is Ofqual regulated, guaranteeing high quality and a worthy investment for individuals and employers alike.

The NOS framework specifies the UK standards of performance that people are expected to achieve in their work, and the knowledge and skills they need to perform effectively. These standards are approved by UK government regulators.

Essentially, meeting the NOS framework means that with the IoSCM Level 2 Leadership and Management course, you will learn exactly what is required in order to be successful in your job role. This will help you to become a valuable asset within your role, giving you the kinds of skills you couldn’t gain from a more academically-focused course.

Course Information

If you have any further questions about this course, and you can’t find the answer here, please give our course advisory team a call on 0800 1422 522. They will be more than happy to assist you with any queries you may have, as well as helping you find the right course for your needs.

Is this qualification suitable for me?

The IoSCM Level 2 Diploma in Introduction to Leadership and Management is designed for learners who have limited experience and want to expand their knowledge. It is also the perfect choice for individuals who are seeking to certify their skills. 

The core unit, Introduction to the Principles of Team Leadership, provides you with a great foundation level understanding, while the optional units enable you to tailor your globally recognised qualification to match your individual learning objectives. To find out more about the core unit or to view the optional units available at this level, please visit the Units tab.


When studying with IoSCM, you will have access to the online learning platform and learning resource centre. The IoSCM learning platform provides you with all your course content, unit information and the option to interact with other learners studying the same course as you. The learning resource centre includes a huge library of resources for you to utilise which will support you throughout your learning.

All courses are studied through online and supported distance learning, so you can work through your course online at your own pace and utilise the support from the support and education teams as and when required.

When you enrol onto a course you will be assigned a learning support advisor. They will be your dedicated point of contact and will handle all queries while you study. You will also be assigned your own industry expert tutor for every unit you study, who will be on hand to provide you with guidance and feedback throughout your learning journey.

To apply for this course, give our course advisory team a call today on 0800 1422 522 or email info@ioscm.com. They’ll be happy to provide you with a step-by-step guide on the enrolment and payment process. To fund your qualification, you can organise payment in full or utilise one of our interest-free payment plan options. We also accept business-funded payments for employers seeking to fund their employees’ development. Contact us now and we can assess the best payment method for you during a free consultation call.


The Level 2 Diploma in Introduction to Leadership and Management offers a variety of optional units along with a core unit, Introduction to the Principles of Team Leadership, so you can tailor your studies to the skills you want to develop.

The Introduction to the Principles of Team Leadership core unit provides the learner with a clear overview of the concept of team leadership, levels of authority, how to create cohesion within the team and the importance of a team achieving the expectations of the business.

Indicative content includes:

  • Roles and responsibilities of a team leader 
  • Authority and accountability of a team leader 
  • How to build a shared sense of purpose within the team
  • The importance of communication 

To achieve the Level 2 Diploma you need to complete a minimum of 40 credits. Every unit has a credit value assigned to it. Your core unit, Introduction to the Principles of Team Leadership, provides 8 of the credits you need. This means you can select units from the extensive list below to provide you with the remaining 32 credits required to achieve your qualification. 

By choosing units that will benefit your current role and develop your skills to the next level, you will have the best possible foundation for success in your career.

List of Units – Click each unit for further information

10 Unit Credit Values

The Introduction to Supply Chain unit will provide an understanding of the foundations and principles of Supply Chain Operations. By exploring the purpose, roles, and responsibilities found within the supply chain, the requirement for effective communication and potential barriers and risks associated with the operation of a supply chain. Upon completion of the unit learners will have the knowledge of:

  • The characteristics of a Supply Chain
  • The different functions, and their purpose, in a supply chain
  • Relationships between the links of a Supply Chain
  • The importance of communication in a Supply Chain

10 Unit Credit Values

The Introduction to Logistics Operations core unit provides learners with an understanding of the function of logistics as well as identifying activities within logistics used by organisations such as transportation, warehousing, internal movements, inventory, and the IT infrastructure that supports it. Upon completing the unit the learner will understand how logistics contributes to a business’s success.

Indicative content includes:

  • Different types of  logistics activities including air, sea, road, and rail
  • The challenges and legislation concerning different modes of transportation
  • The most appropriate methods used to monitor performance
  • Health and safety, policies and procedures affecting logistics operations

8 Unit Credit Values

This unit will allow the learner to develop their understanding of fundamental business principles and techniques.

  • Different types of businesses, their purposes and the roles and responsibilities of departments
  • The types, and use, of communication within organisations and the importance of effective communication in the overall business strategy
  • The scale and scope of Quality Management Systems

5 Unit Credit Values

This unit will allow the learner to develop their understanding of essential business principles, methods, and procedures.

  • Identification and the safe management of key resources
  • Cost accounting in business

10 Unit Credit Values

This unit will allow the learner to obtain an understanding of the foundations and principles of Procurement. Indicative content will cover:

  • Key features of the procurement and purchasing function
  • Different stages of the purchasing process
  • Gain an understanding of the supply market
  • Contracting in Purchasing
  • The importance of monitoring supplier performance

10 Unit Credit Values

This unit will allow the learner to obtain an understanding of the foundations and principles of Warehouse and Inventory. The unit content will cover:

  • Description of inventory, its purpose, and the importance of inventory control
  • Goods receiving, verification and storage processes
  • Warehouse operation activities
  • The use of Manual Handling Equipment
  • Understanding the employer’s and employee’s responsibilities for Health and Safety (H&S) within the workplace
  • H&S legislation and regulations applicable to a warehouse operation

8 Unit Credit Values

This unit will allow the learner to obtain and demonstrate an understanding of basic
customer service principles and techniques. This includes:

  • Explaining the importance of customer service to all parties involved, from the supplier, employees within the organisation through to the customer
  • Explaining the difference between internal and external customers
  • Understand the organisation’s policies and procedures for developing and maintaining effective relationships with customers
  • Explain the significance of developing and maintaining effective customer relations and the effects of not doing so
  • How to utilise customer feedback to improve service quality

8 Unit Credit Values

This unit will allow the learner to obtain an understanding of the principles of Team Leading. Indicative content will cover:

  • The roles and responsibilities of a team leader
  • The authority and accountability of a team leader
  • How to build a shared sense of purpose within the team
  • The importance of communication

10 Unit Credit Values

This unit will allow the learner to obtain an understanding of the foundations and
principles of Manufacturing, Planning & Control. Indicative content will cover:

  • The Manufacturing Process
  • The process of engaging external organisations to participate in the manufacturing process
  • The importance of production planning
  • Manufacturing improvement techniques

10 Unit Credit Values

This unit will allow the learner to obtain an understanding the basics of Ports and Shipping. The learning content will also cover:

  • The Key Functions of Ports and Shipping Containers
  • The role of Ports and Shipping in an organisation
  • Understand the policies and procedures that affect the efficient operation of Ports and Shipping
  • Recognise the importance of tracking and monitoring Ports and Shipping and ways of doing this

9 Unit Credit Values

This unit will allow the learner to obtain an understanding of the principles used in Team Development & Performance. Indicative content will cover:

  • The role of an employee induction programme and training plans
  • The communication and setting of team objectives that meet the  organisations needs
  • Supporting team members and how to promote opportunities and handle difficulties
  • The monitoring and evaluation of team performance against agreed objectives

8 Unit Credit Values

This unit will allow the learner to obtain an understanding sourcing of products after evaluating and selecting qualified suppliers and the internal processes required. Indicative content will include:

  • Product scheduling and management
  • Sourcing strategies
  • Resource Management
  • Stock controls methodologies
  • Supplier identification, evaluation, and selection methods

9 Unit Credit Values

This unit will allow the learner to obtain an understanding of the foundations and principles of International Trade & Freight. The course content covers:

  • The link between, trade, freight, goods, and transport
  • An explanation of trade legislation and regulations for customer and supplier requirements
  • Advantages and disadvantages of different modes of transport
  • A description of carriage, legislation, insurance, and costs involved with international trade and freight
  • International Trade and Freight risks and associated issues

7 Unit Credit Values

The Introduction to Understanding Supplier Relationships level 2 unit provides a rounded understanding of the importance of building and maintaining relationships with suppliers. Indicative content will include:

  • The different kinds of relationships depending on the supply model
  • How to build supplier relationships, and the key watchouts
  • The main applicable policies and procedures that need to be in place to support the business relationship
  • The most appropriate methods to monitor supplier performance to ensure that the service being paid for is effectively delivered

5 Unit Credit Values

This unit will allow the learner to obtain an understanding of how to secure quality and timely delivery of goods and services; indicative content will also cover:

  • Techniques and processes to ensure the supply of quality goods
  • Expediting, Inspection and Management
  • Role of feedback to enhance supply chain performance
  • Factors to be considered for disposal of goods when no longer required

9 Unit Credit Values

This unit will allow the learner to obtain an understanding of the movement of goods and the best processes for handling and processing stock and product. Indicative content includes:

  • The characteristics of goods impact their handling process
  • The concept of route planning and scheduling for the movement of goods
  • The aspects of different modes of transportation
  • Collection, storage, and distribution within a business
  • Regulatory and enforcement bodies for movement of goods (in own country)

10 Unit Credit Values

This unit will allow the Learner to identify sources of information about Health & Safety legislation and the role that management plays in this area. Indicative content includes:

  • Legislation pertaining to Warehouse operations including COSHH (control of substances hazardous to health)
  • DSE (display screen equipment)
  • Health & Safety and First Aid regulations
  • Hazardous materials and how to identify risks in the workplace and perform risk assessments
  • Procedures to follow in the event of an accident

6 Unit Credit Values

Throughout this unit the student will gain foundation and understanding of IT in Manufacturing, influencing factors and ways to achieve results. Indicative content will include:

  • The development and evolution of IT in the Manufacturing and Supply Chain Sectors
  • Process Planning and Computer aided Process Planning
  • Manufacturing to Scheduling
  • Planning and Real Time Control Systems
  • Potential downfalls and how to overcome them
  • Control of data and data flow
  • Legislation, measures, and monitoring of IT

Jobs and Progression

With the achievement of each level, you will expand your earning potential and evolve your career. The job titles become more prestigious and the salary grows as you continue your professional development.

With an IoSCM Level 2 Leadership and Management qualification, you can expect to move into roles such as:

  • CUSTOMER SERVICE ASSISTANT: £20,000 – £26,000
  • OFFICE ASSISTANT: £21,000 – £33,500
  • OPERATIONS ASSISTANT: £22,000 – £34,000
  • PROJECT COORDINATOR: £24,000 – £39,000
  • PROJECT SUPPORT OFFICER: £24,500 – £40,000

Speak to us today about your career progression by calling 0800 1422 522.

*Salaries are based on national averages and may vary depending on location.

Our expertise


IoSCM Education Team 

We have some of the best tutors in the industry as members of the IoSCM education team. When you have enrolled onto an IoSCM course you’ll receive unlimited one-to-one support, guidance and feedback from your assigned tutor.

Communication can be organised through a phone call, email, text, video call or through the chat system on the online learning platform.

Because we have tutors specialising in every sector of the supply chain industry, we have a strong understanding of the requirements to succeed and progress within every field.

IoSCM Learning Support Team 

In addition to the tutor team, you will be assigned a learning support advisor who will ensure your learning journey goes to plan. They will introduce you to your course, help you navigate the learning platform and have frequent catch ups with you throughout your studies to make sure you’re on track.

Dedicated Business Support

If you’re an employer looking into training courses for employees, you will also have a dedicated business contact who can help you with finding the best training options based on your business requirements. Your business contact will also provide access to your employees’ course progression updates.

Our Client Base

Don’t just take our word for it; we’re trusted by thousands of businesses who have employees studying our distance learning courses, in 101 countries across the globe. From entry-level personnel to senior managers, we’re securing the future of the logistics and transport industry by delivering fully accredited UK qualifications.


Business Enquiry

Are you looking for training for your employees? Contact our Business Development team to discuss how IoSCM can create the perfect training package for you.

Our Business Development team are highly knowledgeable in the Supply Chain industry, with years of experience and proven success in guiding and advising organisations worldwide towards the best suited training for their requirements. Our team work with you, establishing an understanding of the current skills and knowledge of each team member along with the organisations development needs, to recommend a tailored supported training package for you and your team.

Benefits to Business

  • Dedicated, tailored business support
  • Assistance every step of the way
  • Learner Updates created for your business
  • Access to external support and resources in collaboration with IoSCM
  • One to one support for each and every member of your team
  • Group Learning available

Bespoke training available – take advantage of the full flexibility of IoSCM.

Corporate Membership

Created to support companies and organisations of all sizes, IoSCM Corporate Membership will advanced the capabilities of your business. With various grading of Corporate Membership available, you can access the professional resources, benefits and industry expert support suited to your business. Click here to find out more.

Submit your Business Enquiry

“I chose to study an IoSCM Level 2 Diploma to improve my knowledge of the industry and to further my career progression. I undertook much research, as I wanted to find the best course to suit my needs, and I felt the choice of units and the flexibility of study provided by the IoSCM was the best option for me.”

Magloire Muyembe, IoSCM Level 2 Diploma in Managing the Supply Chain

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