Level 5 – Logistics and Transport Operations Management

10 Unit Credit Values

• Effective Management and Control: Supply chain management, Supply chain risks and strengths, Strategic factors, Provide competitive advantage, Operations management
• Physical and Information Flows: Product and information flows, Supply chain objectives, Supply chain integration and harmonisation
• Why Supply Chain May Not Function Correctly:  Barriers and risk, Forecast methods, Supply chain drivers, Strategic fit, Benchmarking
• Strategic and Operational Planning: Supply chain planning decisions, Operations strategy, Supply chain improvement models, ISO 9000, Agility, The seven wastes
• Impact of Technology: Technological advances in supply chain, Data processing systems, Improvements towards agility, Information systems infrastructure, Communication

10 Unit Credit Values

• Warehouse Policies: Benefits of warehousing, Types of warehouses, Warehouse policies and procedures, Warehouse exit strategy – in house, Warehouse exit strategy – outsourcing
• Requirements: Warehouse activity, Storage system design, Warehouse layout, Product layout, Material flows, Resource planning, Material handling, Warehouse personnel
• Inventory Strategy: Integrated supply chain, Supply chain management, Supply chain measurement, Performance evaluation, Quality management, Supply chain performance measures, Supply chain strategy, Product life cycle, Service levels, Transportation, Inventory and planning control
• Legislation: Health and safety legislation, Prevention, Risk assessment, Manual Handling Regulations, Licencing and permits, Training, Insurance
• Technology Advances: Warehouse Management System, Materials Requirement Planning, Manufacturing Resource Planning, Information Communications Technology, Automated Storage and Retrieval Systems, Conveyor systems, Barcode technology, Radio Frequency Identification Technology, Electronic Data Interchange (EDI), Electronic Point of Sale (EPOS), Key performance indicators, Inventory reduction
• Financial systems: Budgeting, Performance measurement, Warehouse costs, Activity based costing (ABC), Payback period, Rate of return, Performance indicators, Balanced scorecard

10 Unit Credit Values

• The Concept of Quality Management: What is Quality, The concept of Quality Management in a business, The importance of quality within an organisation, The theories of Quality Management, Quality Management Tools and Techniques
• Embedding Quality Management: Teamwork in Quality Management, Training and development in Quality Management, Embedding quality management into the culture of an organisation, Promoting continuous quality improvement within an organisation’s culture
• Systems that Support Quality Management: Monitoring Quality Management, Controlling Quality Management, Evaluate quality standards that support Quality Management

10 Unit Credit Values

• Key Roles of Management: Purchasing management, Purchasing cycle, Market analysis, Porters Five Forces, Stakeholder analysis
• Impact of Legislation: Breach of contract, Consumer law
• Working Relationships with Suppliers: Supplier risk management, Supplier appraisal, Risks and barriers in supplier relationships, Supplier Relationship Spectrum
• Effective Negotiating Skills: Tools and techniques for effective negotiating, Supplier management

10 Unit Credit Values

• Production Planning: Sales and operations planning; Demand management programme; Master production schedule; Materials requirement planning; Production control; Settlement; Materials management; Profitability and productivity; Production in the supply chain; Customer service
• Production Planning, Sales Planning and Forecasting: Budgeting methods; Predicting demand; Demand management
• Master Scheduling Terminology: Master production schedule; Capacity planning; Materials requirement planning; Rough cut capacity planning; Production control
• Development of Manufacturing and Control Systems: Planning principles; Production planning systems
• Improve Planning Performance: Benchmarking; Quality; Total quality management; Planning performance objectives; Production planning and control; Performance measures; Lean manufacturing

10 Unit Credit Values

• Shipping and International Trade: Ships and the shipping system, Tramp & liner service markets, International trade patterns, International maritime passages
• Business Strategy in Shipping: Corporate strategy for shipping, Financial strategy for shipping, Costs, Bargaining power of buyers and suppliers, International shipping law, Regulation and finance, Maritime laws
• Port Operations Management: Terminals, Physical flows in a port, Product and information flow, Terminal performance indicators, Productivity, utilisation and service measures
• Agile Ports: Characteristics of an agile port, Lean logistics
• Port Development: Containerisation, concentration, collaboration and competition, Emerging trends

10 Unit Credit Values

• Operations Management: Inputs and outputs, Volume, variety, variation and visibility, Managing operations and operations functions, Performance objectives, Planning and control, Macroeconomic factors, Implementation of business strategy, Judging performance against competitors, The operation’s contribution
• Operations Processing: Operations management four generic processes, Process mapping, Materials requirement planning (MRP), Supply and demand, Supply network, Outsourcing, Process technologies
• Relationship between Operations Management and Strategic Planning: Strategic decisions, The balanced scorecard, Operations strategy, Quality, Speed, Dependability, Flexibility & Cost, Performance measurement systems
• Operations Improvement Techniques: Cost leadership strategy, Focus strategy, Value chain, Performance measurements, Performance standards, Benchmarking, Lean manufacturing, Agile manufacturing, Total quality management, PESTLE analysis, Business excellence models
• Organisational Challenges: Globalisation, Social responsibility, Environmental responsibility, Technology

10 Unit Credit Values

• Logistics Services: Military Logistics, Procurement Logistics, Distribution Logistics, Aftersales Logistics, Disposal Logistics, Reverse Logistics, Green Logistics, Global Logistics, RAM Logistics, Asset Control, POS Material Logistics, Emergency Logistics
• Aim of Logistics: Inbound Logistics, Operations, Outbound Logistics, Marketing & Sales, Service, Comprehensive Organising, Human Resource Management, Strategic Alliance, Financial Performance, Target Optimisation of Service Levels, Manage the details, Leverage logistics volumes, Measure and react to performance, Storage, Warehousing and Materials, Unit Load, Packaging & Handling Systems, Inventory, Forecasting
• Transport: Rail, Sea, Road, Air
• Policies and Influence: The Health and Safety at Work Act 1974, isk Assessments – The 5 Steps, Equal Opportunities Act 2010, Confidentiality Agreements, Data Protection Act 1988, Environmental Policy, Workplace Security, Insurance, Pestel
• Organisational Requirements: Inbound Logistic Capabilities, Continuous Flow, World Class Suppliers, Tracking of Shipments, Transportation Networks, Inventory Management, Automated Materials Handling (AMH), Outbound Logistic Capabilities, Customer Driven, Regional Distribution Centres, Value Added Services, Shipment Tracking, Outbound Logistic Capabilities, Customer Driven
• Tools: SWOT Analysis, Key Performance Indicators, Pareto Chart, Scatter Diagram, Stratification, The Shewhart Cycle, Risk Assessment & Management, Failure Mode and Effects Analysis

10 Unit Credit Values

• Leadership and Management: Differences between leadership & management; Personal and professional skills required; Leadership / management theories; Skills development
• Decision Making: Gathering information; Management information systems; “What if” simulations
• Managing and Implementing Change: Types of change; Methods to implement change; Planning
• Risk Management Processes: Principles of risk management; Planning; Ways to reduce risk; Documentation
• Project Management: Approaches to project management; Processes; Risk management

10 Unit Credit Values

• Range of Business: Types and Purpose of Business, Trader/Sole Proprietorship, Partnership, Corporation, Not for profit Company, Structure of Management
• Business Functions and Departments: Research and Development, Production, Service Delivery, Business Finance, Human Resource, Sales, Public Relations, Information Tech Support, Quality Support, Logistics, Purchasing, Brand management, Advertising, Customer Service, Organisational charts, Organisational Roles and Responsibilities, Business Planning
• Quality Management Systems: Quality Assurance, Performance management, SWOT Analysis
• Communication: Business communication, Communication flows between functions, Techniques of Communication, Corporate communication, Electronic and Non-electronic Communication Methods

10 Unit Credit Values

• The importance of Customer-centric supply chains in an ever-changing world
• How to achieve omnichannel success within a supply chain.
• How to modernise logistics operations to meet modern demand.
• The importance of modernising all sectors within a supply chain.
• The controls, processes and systems that will enhance daily operations within a business.
• Ways to advance manufacturing capabilities using cyber-physical systems.
• Technologies that can accelerate business growth and improve market share.
• Future changes that managers within the supply chain should prepare for.

10 Unit Credit Values

• Role of Road Transport: Types of road transport; Movement of freight; The environment; Sustainability
• Setting Standards and Performance Measurements: Performance management; Design vehicles; Visibility; Transport planning; Quantitative research; Planning freight movements; Selecting the mode; The planning decision; Contingency planning; Risk management; Basic planned maintenance
• Scheduling, Quality and Security: Level of service; Security measures
• Route Planning: Journey planning; Distribution planning; Modes of transport; Distribution channels; Role of the Government; Packaging
• Role of Management: Performance management; Personal and professional skills; Leadership styles and qualities; Motivation
• Effective Communication Skills: Communication methods; Communication styles; Decision making

10 Unit Credit Values

• Risk Management Roles and Responsibilities: The meaning of Risk, What is Risk Management, What does Risk Management mean to an organisation, Risk Management Roles and Responsibilities, Risk Management Methods
• Risk Assessment Process and the Management of Risk: Risk Management Criteria, Risk Management Assessments, Components of the Risk Management process, Assessing High Risk Business areas
• Risk Management Strategy: Risk factors in Business, Elimination, Mitigation, deflection and acceptance of Risk, Risk Management Strategy, Communicating Risk Management Strategy in Business

10 Unit Credit Values

• The Meaning and Importance of Human Resource Management (HRM): What is Human Resource Management (HRM); The importance of HRM to Organisations; The role and objectives of HRM; HRM’s role in dealing with: Complaints, Discipline, Grievances
• The Meaning and the Role of Human Resource Planning (HRP) in Organisations:What is Human Resource Planning (HRP); The role and objectives of HRP; The process of HRP in business; The different types of HR plans
• The Meaning of Human Resource Development (HRD): What is meant by Human Resource Development (HRD); The role of Continuing Professional Development (CPD); Human Resource Development (HRD) models; Established learning theories
• The Recruitment and Selection Process: The process of recruitment and selection; The types of formal contractual arrangements between employers and employees; Equality and diversity within the recruitment and selection process;

10 Unit Credit Values

• Costing Information: Costing information from various sources; Purpose and Structure of financial reporting systems; External environment related costs; Income and Expenditure within different business departments; Cost, Profit and Investment Centres; Material, Labour and Expenses; Fixed, Variable, Semi-variable and Stepped costs ; Income and Expenditure Reconciliation; Inter-departmental Transactions
• Standard Costing and Performance: Standard Costing Inputs and Outputs; Standard, Marginal and Absorption costing; Calculating Variances; Comparing Costs
• Techniques Used to Measure Performance and Manage Costs: How to monitor financial performance; Key Business Indicators; Calculate performance indicators; Cost Management Techniques; Capital Investment projects
• Estimation Techniques: Analyse and Compare trends; Interpret results; Financial Reports; Exception Reports; Performance Reports

10 Unit Credit Values

• Managing Customer Relationships: Customer relationship management; Methods used; Customer service strategy; Customer service levels; Best practice
• Customer Focused Culture: Customer care; Improving service delivery; Culture change
• Customer Satisfaction: Return on investment; Assessing customer satisfaction; Customer care charter
• Managing Customer Complaints: Current practices; Customer loyalty; Complaints policies and procedures

10 Unit Credit Values

• Principles of Sea Freight Management: Sea Freight Demand Characteristics, The Role of a Freight Forwarder, The Role of Ship Owners, Factors that Influence the Supply of Shipping
• Legislation and Regulations: Sea Freight Regulations, Ship Registration and Classification Regulations, Contracts, Business Ethics, Maritime Insurance
• The Role of Shipping Freight Operations: Types of Sea Freight, Scheduling and Routing, Crewing Agencies
• Different Financial Strategies: Price and Demand, Hedging Techniques, Voyage Estimates and Breakeven Analysis

10 Unit Credit Values

• Principles of Project Management: Understanding the Principles, Purpose of Project Management, Key Principles and Procedures
• How to Identify and Justify a Management Project: Identify a Management Area for Investigation, Aim, Objectives and Scope of a Project, Expected Outcomes of a Project
• Conducting Research and Analyse Data: Determine Sources of Data, Analyse Data, Recommend a Course of Action, Impact of Project Recommendations
• Monitor, Review and Evaluate: Methods to Assess Performance, Medium for Disclosing Results, Evaluate Effectiveness and Outcome of a Completed Project

10 Unit Credit Values

• Rules and Regulations of International Trade Management: Impact of Rules and Regulations
• Key Features of a Successful Global Strategy: International Supply Strategies and Structures, Strategies for Corporate Management
• Importance of International Financial Strategies and Risk Associated: Risk of Multi-currency Trading, Sources of Trade Finance, Multi-currency Transactions, Strategies for Financial Risk Management

10 Unit Credit Values

• Different Types of Contracts: Contract Management Procedure, Legal and Regulatory Requirements, Building Relationships with Contractors
• Monitor and Evaluate the Performance of Contractors: Procedures for Communicating, Procedures for Performance Monitoring, Legal and Regulatory Requirements for Compliance, Evaluation of Contractors

10 Unit Credit Values

• Air Freight Forwarding Operations: Documentation in Association with Air Freight, Conditions of Contract, Air Way Bill, Use of Aircraft Unit Load Devices, Air Cargo Claims Procedures, Warsaw Convention and Hague Amendment
• Sea Freight Forwarding Operations: Discipline of Sea Freight, Operational Effectiveness and Competitive Strategy
• Concept of an Agile Port: Characteristics of Agile Port, Implementation Model
• Discipline or Multimodal Transport: Facilities of a Multimodal Terminal, Processes

10 Unit Credit Values

• Factors that Influence Environmental Issues: Policies within an Organisation, Advantages of Policies, Impact of KPIs
• Importance of Infrastructure and Equipment: Infrastructural and Equipment Requirements, Importance of Requirements
• Monitoring and Controlling the Impact of Manufacturing on the Environment: Importance of Monitoring, Best Techniques to Monitor, Benefits of Effective Operational Performance

10 Unit Credit Values

• Drivers and Decision Makers of Central and Local Government: Identify Drivers and Decision Makers, Impact of Public Sector Procurement, Procurement Used for Political Purposes
• Measures for Protecting Against Fraud: Nature of Procurement Fraud, Key Risks, Methods to Mitigate Risk, Investigative Framework
• Financial Accountability for Procurement Policy and Practice: Purpose of Procurement Policy Manual, Evaluation Criteria, Ethical Procurement, Performance Management and Measurement

10 Unit Credit Values

• Nature and Purpose of Transport Planning: Demand for goods movement, Demand for travel, Types of transport, Journey planning and modal choices, Access and mobility requirements
• Land Use: Land density, Transport infrastructure, Brown field developments
• Sustainability: Planning strategy and process, Environmental issues in transport provision, Sustainability, The role of central Government, Four stage transport plan
• Transport Demand: Demand for movement, Demand for travel, Demand drivers, Warehousing, Hazardous goods, Forecasting demand, Future of transport planning
• Movement of Freight: Freight operations, Environmentally sustainable transport, Conventional and emerging issues in transport

10 Unit Credit Values

• Principles and Practices in relation to the Movement of Goods: Definition of the movement of goods, What is Logistics, Modes of Transport used to move goods (Air, Road, Rail, Sea)
• The Characteristics of Goods and the Impact on their Handling: Types and characteristics of Goods, Handling of different types of goods, Safety and Security measures relating to the different types of goods, Unitisation of goods
• Considerations that Influence the Flow of Goods: Supply and Demand, Variations in Demand for goods, Load planning, Resource planning, Modal planning and Scheduling, The use of Third Party Logistics (3PL)

10 Unit Credit Values

• Purpose of Inventory Management: Inventory, Inventory management, Competitive advantage
• Fixed Period and Fixed Quantity Models: Plan inventory requirements, Forecasting, Qualitative & quantitative techniques, Fixed order or continuous review system, Order quantity models, Economic Ordering Quantity
• Effect of Inventory Management on Supply Chain: A-B-C approach, Economic Ordering Quantity model, Fixed order or continuous review system, Quantity discount model, Continuous inventory systems, Periodic inventory systems, Quantitative and qualitative forecasting
• Modern Inventory Systems: Inventory control systems, Contemporary logistics strategies, Performance indicators, Increase operational efficiency, Increase customer service satisfaction
• Minimising Stock Level: Inventory allocation, Material requirements planning, Distribution requirements planning, Single period / multi period inventory systems