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Level 2 – Supply Chain and Operations

  • Unrivalled support from the first phone call
  • Choose how you study, pass units and gain your accredited qualification
  • First class course materials designed by industry experts

The Level 2 Supply Chain and Operations qualification is designed for students looking to establish a career in the supply chain field and currently holding minimal experience in the industry. The course allows students to develop supervisory management skills as well as develop knowledge in specific areas of a supply chain to support career development for professionals and efficiency in operations for organisations.

Supply chain manager holding an iPad and wearing an orange high-visibility vest

Course Introduction

Guarantee success in your industry with IoSCM. We offer every student much more than just a qualification; we provide the opportunity to grow, learn and progress as a professional with our unrivalled support network.

As with most supply chain sectors, the roles and responsibilities of those in a Supply Chain Management and Operations position can be varied. IoSCM’s Cupply Chain Academy enables those in industry to develop their skills through bespoke distance learning courses.

You can custom build the IoSCM Level 2 supply chain qualification in order to meet your career ambitions, current job specification or objective of your employer.

This qualification is industry recognised across the globe. The IoSCM level 2 supply chain course was designed and developed by industry experts to provide first class study materials that meet National Occupational Standards (NOS). It also guarantees that we’re the best qualifications on the market.

The NOS framework specifies the UK standards of performance that people are expected to achieve in their work, and the knowledge and skills they need to perform effectively which are approved by UK government regulators.

Essentially, meeting the NOS framework means that with IoSCM you will learn exactly what is required in order to be successful in your job role and become a more valued asset than someone completing a more academic based programme.

WHAT WILL I RECEIVE?

Through completion of this IoSCM Level 2 qualification, you’ll receive an internationally recognised certification from IoSCM in Supply Chain and Operations.

As well as this, you’ll be awarded an industry recognised qualification, Level 3 in Supply Chain and Operations from SFEDI Awards, who are the Ofqual regulated Awarding Organisation.

Ofqual is the government organisation that regulates qualifications and the organisations which offer them, maintaining standards and therefore confidence in education across England.

Because we’re Ofqual regulated you can be assured that every single qualification we produce is of high-quality, valid and fit for purpose.

WHAT IS THIS QUALIFICATION EQUIVALENT TO?

The IoSCM Level 2 in Supply Chain and Operations is of the same level as an NVQ Level 2, GCSEs graded A* to C and BTEC Level 2 qualifications, but studied in your own time, at your own pace and in the comfort of your own home.

The Level 2 is recognised and much sought after by employers and businesses. It gives you realistic, industry-specific knowledge and skills that is entirely tailored to you and the sector, giving you the best chance of gaining employment in the manufacturing sector.

You can study around your current commitments and still save time and money in comparison to a full time or classroom based course. If you’d like to find out how an IoSCM Level 2 qualification in Supply Chain can be significantly more beneficial to your career, give our expert Course Advisors a call today on 0800 1422 522.

Course Information

If you have any questions regarding this course, you’ll probably find the answer here. Alternatively, you can give our expert team of Course Advisors a call on 0800 1422 522.

This Level 2 qualification is for learners looking to establish a career in the supply chain field and currently holding minimal experience in the industry.

The course allows learners to develop supervisory management skills as well as develop knowledge in specific areas of supply chain to support career  development for professional and efficiency in operations.

Regardless of your ability, current level of education or the way you prefer to learn, we can custom-build a qualification to suit you.

We have a range of study methods available including NVQ style assessment, traditional academic routes and distance learning courses to ensure you’re study in the way that give you the best possible to chance to pass.

  • Do you currently work in the manufacturing industry? Ask us about our Work Based route.
  • Do you have previous experience of working in the industry? Ask us about our Experience route.
  • Do you have an academic background? Ask us about our Research and Reference route.
  • Are you completely new to the industry? Ask us about our Online Study route.

For further information on how our study methods can help you pass first time, it’s a good idea to speak to our team of highly-trained Course Advisors.

They can explain each method clearly and simply, helping you identify which study route would be best suited to you.

Call us now for a free, no obligation, consultation on 0800 1422 522.

The distance learning course allows students to develop supervisory management skills as well as develop knowledge in specific areas of supply chain to support career progression for professionals and efficiency in operations for organisations.

With the IoSCM Level 2 Supply Chain course you’ll cover every aspect of the supply chain and the elements that make it a success. You’ll identify and discuss the inventory management, customer satisfaction and the aim of relationships within the supply chain.

Explore the full overview of IoSCM’s mandatory core units and the wide range of optional units in the next tab. Our optional units cover every sector of the supply chain, allowing you to tailor the qualification to you and your needs.

WITH IoSCM’S EASY TO USE, ACCESSIBLE ONLINE PLATFORM

You’ll gain access to a customised learning platform in which you can take mock tests, utilise a huge library of resources and interact with other students across the globe.

As well as unlimited first class materials, there are self-assessments available online show the results immediately to give you direction on what you’re doing well and what you might need to take another look at.

You can take and retake the practise self-tests as many times as you like. By doing this, we’re  increasing your confidence in your ability to succeed and therefore, also ensuring you pass first time.

AND MULTIPLE, FLEXIBLE STUDY METHODS

Because IoSCM qualifications can be studied entirely online, you can study in your own time and in the comfort of your own home.

You can revisit materials and resources as often as required, simply log in to your personal learning platform. We do however, offer free monthly face to face or online workshops for you to attend if necessary.

We understand that every individual is different, so we encourage you to learn at your own pace and in a way that suits you.

As well as the extensive support available on our online learning platforms from your peers and other students, upon enrolment you’ll be assigned a Student Support Liaison. Your dedicated point of contact will handle all enquiries or issues throughout your studies and acting as your personal mentor.

You’ll also have unlimited support, guidance and feedback from our team of industry expert tutors, who you can read more about here. 

Units

You will gain skills in specific areas of the supply chain field depending on the units you choose to study.

The flexibility of our unit selection means you can customise your qualification so it is entirely tailored to you. Choose units that will benefit your current role or those that will give you the skills required to take your career to the next level.

Our qualifications are available as three different sizes, depending on how many units you choose and therefore, how long it will spend studying.

  • Award: Consists of one core unit and  is the shortest available qualification.
  • Certificate: Complete one core unit and two additional optional units, providing you with solid knowledge.
  • Diploma: More in-depth and comprehensive, you’ll study one core unit and also choose three optional units.

CORE UNITS

  • The Roles and Responsibilities of a Team Leader: Authority and accountability levels of a team leader, How a team leader builds a shared sense of purpose within a team, The importance of effective communication within a team
  • Teams and Groups: Task orientation, Degree of interdependence, Purpose, Degree of formal structure, Familiarity among members
  • Team Development: Forming, Storming, Norming, Performing, Adjourning
  • Team Roles: Areas of Responsibility, Role of a Team Leader, Developing Team Members
  • Leadership Styles: Laissez-Faire, Democratic, Authoritarian, Maslow’s Hierarchy of Needs, Handling Discrimination, Harassment and conflict
  • Inventory: Raw Materials Work-in-Progress, Finished Goods,Variation in Production Demand, Unexpected Customer Demand, Seasonal Demand, Price Discounts, Avoiding Price Increase, Stock-outs & Safety Stock, Make to Stock
  • Control Inventory Levels: ABC / Pareto Analysis, Forecasting Demand, Simple Averages, Weighted Average, Moving Average, Re-order Point, Supplier Lead Time, Inventory Cost
  • Types of Costs: Fixed, Variable costs, Segregating Stock, Unitisation of Stock, Stock Rotation, Audit Trails
  • Location Coding: Fixed Location, Random Location, Zoned Location, Inventory Coding
  • Warehouse: Warehouse Site Selection, Customers, Suppliers, Location of Roads, Site Cost, Staff Availability, Warehouse Layout and Utilisation, Straight Through Flow, U-Shaped, Modular-Spine Design, Automated Warehouse, Climate-controlled Warehouse
  • Operations: Goods Receiving, Delivery, Checking, Inspection, Booking-In, Reverse Logistics, Put-away, Picking & Order Assembly, Housekeeping, Stocktaking
  • Environmental Arrangements: Perishable, Non-Perishable, Chilled, Frozen, Dry, Liquid, Hazardous, High value, Environmental Legislation
  • Manual Handling Equipment: Hand Pallet Truck, Powered Pallet Truck, Hand Stacker Trucks, Counterbalance Forklift Trucks, Forklift Truck Maintenance
  • Health and Safety: Risk Assessments, HASAWA, 1974, Employee responsibility, Employer responsibility
  • Supply Chain: The Supply Chain Route, Customers, Retailers, Wholesalers and distributors, Manufacturer, Components / raw material suppliers, Streams, Upstream Activities, Downstream Activities
  • Successful Supply Chains: Satisfaction for the end user, Flexibility, Alignment, Distribution, Suppliers, Inventory Management, Lead Times, Measures
  • Relationships between the Links of a Supply Chain: External Supply Chain, Internal Supply Chain, Vertical, Horizontal, Transactional, Collaborative , Productive Relationships, Aims of Supply Chain Relationships
  • Roles Organisations Play: Planning, Purchasing, Inventory, Manufacturing, Delivery, Supply Chain Operations
  • Functions of a Purchasing System: Life Cycle Costing, Total Acquisition Cost Model
  • Stages of the Life Cycle: Planning and design, Acquisition, Storage, Use, Disposal
  • Stages of the Purchasing Process: Goods or service needs are identified, The goods or services are requested, The goods or services are authorised, A Purchase Order is placed with an appropriate provider, Supplier delivers goods or services, Goods or services are received, Payment is made, Order processing cycle
  • Methods Used to Gain Information: Word of mouth, Advertising and Marketing, Company information, Sampling, SWOT analysis
  • Supplier Development: Potential for partnership, Scope for development, Quantifiable outcomes
  • Selection of Suppliers: Identify Needs, Investigate the Supply Market, Collect Relevant Information, Assess Options, Make Decision
  • Methods of Communication: Oral Communication, Written Communication, Nonverbal Communication (Body Language), Formal Communication, Informal Communication
  • Terms of a Contract: Consequences of Breaching Contracts
  • Types of Goods: Public Goods, Private Goods, Perishable Goods, Container Cargo, Liquid Bulk, Dry Bulk, Breakbulk, Dangerous Goods, Indirect Goods
  • Safe Handling of Goods: Special Handling, Hazardous Good, Perishable Goods, The European Agreement concerning the International Carriage of Dangerous Goods by Road, The International Regulations concerning the Carriage of Dangerous Goods by Rail, The IMDG Code or the Baltic Sea Memorandum, International Air Transportation Association, Sterile Goods, Movement of Livestock, Security of Goods
  • Movement Methods: Road, Air, Rail, Sea, Intermodal Transport, Intra-modal Transport, Combined Transport
  • Appropriate Modes of Transport: Sources, Identifying the Appropriate Mode, Destinations
  • Transport Planning and Scheduling: Routing, Regular Service, Non-Regular Service, Hub and Spoke Route System, Route Patterns, Linear Route System
  • Regulatory Requirements: Customs Regulations, Licences and Permits, Transport Documents, Invoices, Carnet, Certificates of Origin, Bill of Lading, Certificate of Insurance, Dock Receipt, Airway Bill, Dangerous Goods Declaration
  • Collection, Storage and Distribution Networks: Reverse Logistics (Collections), Warehouse Management System (WMS), Electronic Data Interchange (EDI), Route Optimisation Software, Inventory Control
  • Business Core Function: Marketing, Product Development, The Manufacturing Process
  • Manufacturing Process Components: Raw Materials, Work in Progress, Finished Goods
  • Support Functions: Quality assurance, Warehousing, Purchasing, Manufacturing Planning, Human Resources
  • Manufacturing Requirements: Manpower, Methods, Machines, Materials, Minutes, Converting Input into Output
  • Information Required: Process Time, Routing, Bill of Materials
  • Production Planning: Preparation stage, Processing stage, Assembly stage, Finishing stage, Packaging stage
  • Improvement Technique: PDCA. Six Sigma, Lean, Total Quality Management
  • Engaging External Organisations: Purchasing, Subcontracting, Outsourcing, Recognising the Need, Specify the Need, Determine Sourcing Options, Select the Supplier, Prepare the Purchase Order, Issue the Purchase Order, Expedite the Purchase Order, Receive and Inspect the Delivery, Invoice and Pay, Maintain Records
  • Planning and Control Techniques: Master Production Schedule, Bills of Materials, Rough Cut Capacity Planning, Materials Requirement Planning, Capacity Planning Requirements, Manufacturing Resource Planning, Enterprise Resource Planning, Advanced Planning and Scheduling
  • Strategy: Demand chase strategy, Level production strategy, Mixed strategy
  • Manufacturing Improvement Techniques: Lean Manufacturing, Total Productive Maintenance, Six Sigma, Reliable Centered Maintenance
  • Logistics Type: Just In Time (JIT), Military Logistics, Procurement Logistics, Distribution Logistics, After-sales Logistics, Disposal Logistics, Reverse Logistics, Green Logistics, Global Logistics, RAM logistics, Asset Control Logistics, POS Material Logistics, Emergency Logistics, Logistics Activities.
  • Service: Marketing and Sales, Outbound Logistics, Operations, Inbound Logistics, Warehousing, Inventory Management, Transportation, Distribution, Procurement, Handling and Packaging
  • Supply Chain in a Logistics Environment: Inventory, Procurement, Planning and Forecasting, Demand Forecasting, Demand Planning, Demand Management, Management of Returns/Reverse of Supply Chain
  • Types of Logistics Activities: Airfreight, Road Haulage, Sea Freight, Rail Freight, Storage and Warehousing, Wholesaling
  • Health and Safety: Health and Safety at Work Act 1974, Risk Assessment, First Aid, Reporting of Injuries, Control of Substances Hazardous to Health, Manual Handling, Operations Regulations, Display Screen Equipment, Personal Protective Equipment
  • Communication: Verbal Communication Methods, Face-to-Face Communication, Telephone Communication, Video Conferencing, Non-Verbal Communication, Written Communication, Information Systems
  • Trade: Types of Products and Market Conditions, Capital Products, Labour Products, Land Products, Local Trade, International Trade, Comparative Advantage, Trade and Tariffs
  • Freight: Modes of Transport, Road, Rail, Waterways, Air Freight, Intermodal, Preferred Method of Transport, Factors effecting Mode Choice
  • Goods Identification: Goods to be Traded, Perishable, Dangerous and Bulk goods
  • Freight Organisations: Hauliers / Trucking Companies, Non Vessel Owning Common Carriers (NVOCC), 3rd Party Logistics Providers, Supplier Information, ISO Containers
  • Trade Legislation and Regulations: Global Perspective, Customs Authorities, Customs Requirements, Consumer Contracts Regulations, Key Information Delivery, The Consumer Credit Act, Consumer Protection from Unfair Trading Regulations 2008, Consumer Rights Act 2015
  • Trading Documentation: Customs related Documents, Licences, Sales Contract, Letter of Credit, Commercial Invoice, The Certificate of Origin (CofO), The Bill of Lading, Airway Bill, Dangerous Goods, Licenses and Permits
  • Customer Requirements: Customer Service
  • Freight Systems: The National Export System (NES), Customs Freight Simplified Procedures
  • Freight Transport Mode Legislation: Goods to be transported by Road, Vehicle Standards, Weights and Dimensions, Environmental Standards, Vehicle Regulations, Taxation of Vehicles, Cabotage, Goods to be transported by Rail, Legislation and Regulations for Goods to be transported by Sea, International Labour Regulations, Goods to be transported by Air, The CAA Aviation Authority’s Regulatory Role, Airline Permits, Aviation Security, Moving Dangerous Goods by Air
  • Freight Carriage, Insurance and Costs: INCOTERMS, Accord Temporaire Admission (ATA) Carnets, Carnets de Passage en Duane Insurance
  • Health, Safety and Security: Movement of Dangerous Goods
  • Monitoring Goods during Transportation: Radio Frequency Identification (RFID)
  • Potential Risks and Problems: Distance, Transportation and communication, Risk during shipment, Import and export restrictions, Documentation, Payment problems, Competition, Security

OPTIONAL UNITS

  • The function of IT in manufacturing
  • The role of IT in manufacturing
  • The policies and procedures that affect IT in manufacturing
  • Ports and Shipping: Advantages and Disadvantages of ports and shipping
  • Policies and Procedures: Maritime and Coastguard Agency; Manning Scales; Legal Regimes; The International Maritime Organisation; National Control and Admiralty Law; Protectionism/Subsidies; Liner Conferences
  • Monitor Ports and Shipping: Prevention of Pollution from Ships; Customs; The Harbour Master; Monitoring Ships
  • Types of Supplies: Utilities; Raw materials; Components; Assemblies; Consumables; Capital goods; Maintenance, repair and operating (MRO) supplies; Commodities; Goods for re-sale
  • Resource Requirements: Amount of capital and finance available; Consumer demand & projected sales; Historical sales patterns; Quantity discounts; Storage space; Reliability of supply; Lead time
  • Different Suppliers and Purchase Options: Direct purchases; Indirect purchases; Need identification; Specify need; When an industry standard is available; When no industry standard is available; Determining sourcing options; Preferred supplier list; Approved supplier list; Supplier Agreements; Record Keeping
  • Storage: Storing supplies; Stockyards; ABC analysis; Fixed-location storage; Random location storage; Hazardous goods; High value supplies
  • Coding Systems: Numerical Codes; Alphanumeric Codes; Colour Coding; Bar Coding; Sequential Coding
  • Employee Training: Induction Planning; Planning for Productivity; Mentoring; Coaching
  • Team Objectives/Challenges: SMART; Team and Individual Support; Difficulties within a Team; Monitoring and Evaluation; Team Performance; Dealing with Performance Issues
  • Supplier Relationships : Purchasing Relationship; The buyer / supplier spectrum; Arm’s length relationship; Transactional Relationship; Closer tactical Relationship; Single sourced Relationship; Outsourcing Relationship; Strategic Alliance; Partnership Relationship; Co-Destiny Relationship
  • Key Elements of the Supplier Relationship: Trust; Interactions; Transparency; Commitment; Mutual Benefits and Risks; Co-operation; Power; Compatibility; Culture; Technology
  • Policies and Procedures: Procurement Policy; Supply Chain Management Policy; Responsible Procurement Policy; Code of Conduct / Ethical Policy; Environmental Policy; Sustainable Procurement Policy / Sustainable Policy; Corporate Social Responsibility; Health and Safety Policy
  • Monitor Supplier Relationships: Supplier Performance; Account management; Service level Agreements; Key performance indicators; Benchmarks;Barriers to monitoring
  • Customer Service: Principles of Good Customer Service; Importance of Customer Service; Customer Retention; Growth; Reputation and Image; Level of Complaints; Profits; Competitive Advantage; Internal and External Customers
  • Cultures of Customers: Language; Power and Power Distance; Individual or Group Focus; Cultural Motivators; Preferred Level of Structure
  • Points in a Customer Care Policy: Written correspondence; E-mail; Website; Face to face meetings; Publication of opening hours; Referrals; Cover for colleagues; Consultation, feedback and suggestions; Confidentiality; Responsibility for monitoring
  • Evaluating Customer Service: Customer service metrics; Informal customer feedback; Customer questionnaires; Customer forum; Staff feedback; Mystery customers/shoppers; Letters of complaint and compliment
  • Using Customer Feedback: Gather; Sort; Analyse; Use; Monitor
  • Range of Business: Types and Purpose of Business; Trader/Sole Proprietorship; Partnership; Corporation; Not for profit Company
  • Business Functions and Departments: Research and Development; Production; Service Delivery; Business Finance; Human Resource; Sales; Marketing; Public Relations; Information Tech Support; Quality Support; Logistics; Purchasing; Customer Service
  • Communication in Business: Brand management; Customer relations; Consumer behaviour; Advertising; Corporate communication; Community engagement; Reputation management; Interpersonal communication; Employee engagement; Event management; Techniques and Methods of Communication
  • Quality Management Systems: Quality planning; Quality control; Quality assurance; Quality improvement; ISO 14001; SMART
  • The Customer: Customer Satisfaction; Customer Expectations; Benefits of Customer Satisfaction; Consequences of Poor Customer Satisfaction; Long Term Customer Relationships; Personal Effectiveness
  • Organisational Resources: Human Resources; Financial Resources; Materials Resources; Machinery Resources; Intangible Resources; Cost Accounting Direct Costs; Indirect Costs; Balance Sheets; Profit and Loss Accounts

Jobs and Progression

With the achievement of each level, you will expand your earning potential and evolve your career. The job titles become more prestigious and the salary grows as your continue your professional development.

With a IoSCM level 2 supply chain qualification, you can expect to achieve the following:

  • JUNIOR PURCHASING ANALYST: £23,000
  • IMPORT / LOGISTICS CO-ORDINATOR: £21,000
  • ROAD FREIGHT IMPORT CLERK: £18,000
  • CUSTOMER CO-ORDINATOR: £17,000
  • DISPATCH CO-ORDINATOR: £15,000

Speak to us today about our progression routes on 0800 1422 522.

*Salaries are based on national averages and may vary depending on location

Our expertise

IoSCM’s Tutor Team are an amalgamation of some of the industry’s finest talent. All experts within their field, the team provide preparation for your distance learning experience, assistance with your qualification and support you during each unit. Because we have tutors specialising in every sector of the industry, we have a strong perception of the requirements needed to succeed and progress within every field.

IoSCM Level 2 Supply Chain Tutor Profile

A 26 Year Career in the Royal Navy Supply Chain

  • Level 7 Qualified
  • Delivered training to Coca Cola, Amazon and Babcock
  • First member of HMS Queen Elizabeth Supply Chain Department

“After a long, successful career in the armed forces, I knew my skills and experience would be a huge advantage to the education sector. Being a tutor and sharing my knowledge with those dedicated to progressing their career is fantastic.”

You’ll receive unlimited 1 to 1 support, guidance and feedback from IoSCM’s industry expert tutor team, with communication through a range of methods including Whatsapp, Skype, Facetime, text, email or phone call.

 

OUR CLIENT BASE

Don’t just take our word for it, we’re trusted by thousands of students studying our distance learning courses, in 101 countries across the globe. From entry level personnel to senior managers, we’re securing the future of the supply chain industry by delivering fully accredited UK qualifications.

 

NETWORKING OPPORTUNITIES

Our network of expert expands beyond our tutors. Opportunities to network worldwide is available through the IoSCM Members’ Area, allowing you to build professional relationships, share experience and expertise with other professionals and organisations on a global scale.

Becoming a Member of the Institute of Supply Chain Management provides students and businesses with access to a range of services designed to support professional development and maintain high standards within the industry.

Find out more about our membership packages here or call our advisors on 0800 1422 522, today.

How to apply

It couldn’t be easier to apply for an IoSCM supply chain qualification with the UK’s leading provider of industry qualifications.

Simply contact our Course Advisors today on 0800 1422 522.

PAYMENT METHODS

We tailor every single qualification to the individual, including our payment methods. Finance shouldn’t be an issue that prevents you from furthering your career. We have a range of ways to fund your qualification including interest free credit and monthly instalments. We can assess the best method for you during your consultation call.

OUR GUARANTEE

IoSCM are confident in the standard of our qualifications, the delivery of our curriculum and the support from tutors and mentors combined with your hard work; we know it will lead you to success, first time around. So much so, that we can guarantee that if you are unsuccessful in the passing of your course, we will offer you a second opportunity to achieve your qualification free of charge.

Secure your guarantee by contacting our Course Advisors today on 0800 1422 522 for a free, no obligation quotation. Alternatively, you can leave us an enquiry or drop us an email on info@ioscm.com

"During my career as a supply chain manager and consultant, I'd recruit and develop the warehousing, operations, logistics, procurement and manufacturing workforce for many organisations.

I always preferred to work with those who had an Institute qualification. Simply because I knew the high standard of these qualifications, combined with the realistic, industry-specific education, it was exactly what I needed to ensure a great job was done from day one."

Kevin Rumfitt, CEO of the Institute of Supply Chain Management

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