Level 2 Supply Chain Operations | Certificates & Diplomas | 99% Pass-rate
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Level 2 – Supply Chain and Operations

  • Unrivalled 1-2-1 tutor support from the first phone call
  • Choose how you study, pass units and gain your accredited qualification
  • First class course materials designed by supply chain industry experts

   Download Course Brochure

The Level 2 Supply Chain and Operations qualification is designed for students looking to establish a career in the supply chain field and currently holding minimal experience in the industry. The course allows students to develop supervisory management skills as well as develop knowledge in specific areas of a supply chain to support career development for professionals and efficiency in operations for organisations.

Course Introduction

Guarantee success in your industry with IoSCM. We offer every learner much more than just a qualification – we provide the opportunity to grow, learn and progress as a professional with our unrivalled support network.

The responsibilities of supply chain professionals can vary business to business. IoSCM’s qualifications enable learners to develop skills in the relevant subjects through bespoke distance learning courses. You can custom build the IoSCM Level 2 Introduction to Supply Chain to meet your current job specification, the objective of your employer and your career ambitions. 

The IoSCM team has consulted with a large range of organisations from all sectors of the supply chain to ensure the level 2 qualification addresses the skills and knowledge expectations of intermediate level roles in a wide range of businesses.

Key Learning Objectives at Level 2 Include:

  • Gaining in-depth insight into new topics or enhancing existing knowledge
  • The ability to transfer learning to real-life job roles

Understanding the importance of tasks and responsibilities in line with business objectives.

When you have completed your course, you will gain an internationally recognised qualification in Supply Chain from the Institute of Supply Chain Management and SFEDI Awards, an Ofqual regulated awarding organisation which is well recognised across the industry.

The IoSCM Level 2 Introduction to Supply Chain is at the same level as an NVQ, GCSEs graded 9-4 (A*-C) and BTEC Level 2. The difference with IoSCM qualifications is that they are studied in your own time, at your own pace and in the comfort of your own home. 

Level 2 qualifications are widely recognised and sought after by employers and businesses. The Introduction to Supply Chain course provides valuable industry knowledge tailored to your supply chain career, giving you the best chance of progressing in your role.

If you would like to find out how this course could benefit your career, call our course advisory team today on 0800 1422 522.

When studying for a qualification with IoSCM, you can register for a TOTUM NUS Extra card and receive exclusive discounts from household names designed to keep you ahead of the game in both your personal and professional life. To view the full range of discounts, click here.

TOM NUS Extra Card for Student Discounts

Ofqual is the government organisation that regulates qualifications and the organisations that offer them, maintaining standards and therefore confidence in education across England.

When you choose to study with IoSCM, you can rest assured that every qualification is Ofqual regulated, guaranteeing high quality and a worthy investment for individuals and employers alike.

The NOS framework specifies the UK standards of performance that people are expected to achieve in their work, and the knowledge and skills they need to perform effectively. These standards are approved by UK government regulators.

Essentially, meeting the NOS framework means that with the IoSCM Level 2 Supply Chain course, you will learn exactly what is required in order to be successful in your job role. This will help you to become a valuable asset within your role, giving you the kinds of skills you couldn’t gain from a more academically-focused course.

Course Information

Want to know more about the Level 2 qualifications? Take a look at the useful information below or alternatively, you can give our course advisory team a call on 0800 1422 522. They will be more than happy to assist you with any queries you may have, as well as helping you find the right course for your needs. You can also speak with us on live chat or email info@ioscm.com

Is This Qualification Suitable for Me?

The Level 2 qualification allows learners to develop knowledge in their chosen areas of the supply chain to support career development, drive efficiency in operations and support skills development across the industry. This course is suitable for learners who have limited or no prior experience and are looking to develop their knowledge to establish a career in the supply chain industry.

We provide learners with the opportunity to develop their skills through a bespoke distance learning format, with support from industry experts every step of the way. You can custom build your course to suit your current experience level, career ambitions and employer’s objectives.

As well as being able to tailor the course by unit selection, there are also nine different methods to consider when it comes to your assessments, so you can complete your course in a way that suits your individual learning preferences.


When studying with IoSCM, you will have access to the online learning platform and learning resource centre. The IoSCM learning platform provides you with all your course content, unit information and the option to interact with other learners studying the same course as you. The learning resource centre includes a huge library of resources for you to utilise which will support you throughout your learning.

All courses are studied through online and supported distance learning, so you can work through your course online at your own pace and utilise the support from the support and education teams as and when required.

When you enrol onto a course you will be assigned a learning support advisor. They will be your dedicated point of contact and will handle all queries while you study. You will also be assigned your own industry expert tutor for every unit you study, who will be on hand to provide you with guidance and feedback throughout your learning journey.

To apply for this course, give our course advisory team a call today on 0800 1422 522 or email info@ioscm.com. They’ll be happy to provide you with a step-by-step guide on the enrolment and payment process. To fund your qualification, you can organise payment in full or utilise one of our interest-free payment plan options. We also accept business-funded payments for employers seeking to fund their employees’ development. Contact us now and we can assess the best payment method for you during a free consultation call.


The flexibility of our unit selection means you can customise your qualification so it is entirely tailored to you. You can choose the units that will benefit your current role or that will give you the skills required to take your career to the next level.

Award, Certificate, Diploma or Extended Diploma?

Our qualifications are available in four sizes, depending on how many units you choose to study. The qualification you choose will come with a generous package of unlimited support for the duration of your study time.

  • Award: Depending on the credit value of the units you select to study, the Award consists of one to two individual units and is the shortest qualification available.
  • Certificate: Select three to four units of study* from the extensive list of topics available. The Certificate is a great course to gain solid knowledge in a number of subjects.
  • Diploma: More in-depth and comprehensive, the Diploma usually consists of four to six units of study* selected to match each learner’s individual requirements.
  • Extended Diploma: The largest qualification option available, the Extended Diploma enables learners to select between six to nine units of study* to enhance their industry knowledge across various topics and subjects.

*Each unit of study has an allocated credit value. To find out more about the requirements for each qualification or discuss the range of units available, download the brochure or speak with an expert course advisor.

Accredited qualifications in the UK are based on units, each of which has a credit value.

The unit credit value (UCV) gives learners an indication of how long the unit will take to complete. For example, 1 credit value usually represents around 10 hours of learning. The more units you study, the more credits you’ll accumulate.

Each qualification has a minimum and maximum credit value allowance. Selecting the correct number of units to achieve the threshold for your chosen qualification is important. Our course advisors can help you decide which course and associated units will help you achieve your development aims.

The value of each unit does not demonstrate complexity, the level of qualification dictates this. For example, Level 2 is comparable to a GCSE qualification, and Level 7 is of the same level as a Master’s degree.

Listed below are the units available within the Level 2 qualification. For further details please download the IoSCM course brochure or speak with our team today

List of Units – Click each unit for further information

The Introduction to Supply Chain unit will provide an understanding of the foundations and principles of Supply Chain Operations. By exploring the purpose, roles, and responsibilities found within the supply chain, the requirement for effective communication and potential barriers and risks associated with the operation of a supply chain. Upon completion of the unit learners will have the knowledge of:

  • The characteristics of a Supply Chain
  • The different functions, and their purpose, in a supply chain
  • Relationships between the links of a Supply Chain
  • The importance of communication in a Supply Chain

10 Unit Credit Values

The Introduction to Manufacturing, Planning & Control unit provides the learner with an understanding of the basic principles of Manufacturing, Planning & Control. This includes an overview of the process involved in the planning of production and the layouts that can be used on a shop floor to ensure production is efficient. Processes used in the manufacturing process of engaging external organisations and how to determine if a Make or Buy decision is required are shown.

Indicative content includes:

  • Manufacturing processes – levels of planning, inputs to manufacturing
  • Factory Layouts – fixed position, functional, cell, and product
  • Functions to Manufacturing – quality, warehousing, procurement, human resources
  • External Organisations involved in manufacturing – procurement, subcontracting, and outsourcing
  • The Procurement Cycle
  • Make or Buy Decisions

8 Unit Credit Values

This unit will allow the learner to develop their understanding of fundamental business principles and techniques.

  • Different types of businesses, their purposes and the roles and responsibilities of departments
  • The types, and use, of communication within organisations and the importance of effective communication in the overall business strategy
  • The scale and scope of Quality Management Systems

5 Unit Credit Values

This unit will allow the learner to develop their understanding of essential business principles, methods, and procedures.

  • Identification and the safe management of key resources
  • Cost accounting in business

10 Unit Credit Values

This unit will allow the learner to obtain an understanding of the foundations and principles of Procurement. Indicative content will cover:

  • Key features of the procurement and purchasing function
  • Different stages of the purchasing process
  • Gain an understanding of the supply market
  • Contracting in Purchasing
  • The importance of monitoring supplier performance

10 Unit Credit Values

This unit will allow the learner to obtain an understanding of the foundations and principles of Warehouse and Inventory. The unit content will cover:

  • Description of inventory, its purpose, and the importance of inventory control
  • Goods receiving, verification and storage processes
  • Warehouse operation activities
  • The use of Manual Handling Equipment
  • Understanding the employer’s and employee’s responsibilities for Health and Safety (H&S) within the workplace
  • H&S legislation and regulations applicable to a warehouse operation

8 Unit Credit Values

This unit will allow the learner to obtain and demonstrate an understanding of basic
customer service principles and techniques. This includes:

  • Explaining the importance of customer service to all parties involved, from the supplier, employees within the organisation through to the customer
  • Explaining the difference between internal and external customers
  • Understand the organisation’s policies and procedures for developing and maintaining effective relationships with customers
  • Explain the significance of developing and maintaining effective customer relations and the effects of not doing so
  • How to utilise customer feedback to improve service quality

8 Unit Credit Values

This unit will allow the learner to obtain an understanding of the principles of Team Leading. Indicative content will cover:

  • The roles and responsibilities of a team leader
  • The authority and accountability of a team leader
  • How to build a shared sense of purpose within the team
  • The importance of communication

10 Unit Credit Values

This unit will allow the learner to obtain an understanding of the foundations and
principles of Manufacturing, Planning & Control. Indicative content will cover:

  • The Manufacturing Process
  • The process of engaging external organisations to participate in the manufacturing process
  • The importance of production planning
  • Manufacturing improvement techniques

10 Unit Credit Values

This unit will allow the learner to obtain an understanding the basics of Ports and Shipping. The learning content will also cover:

  • The Key Functions of Ports and Shipping Containers
  • The role of Ports and Shipping in an organisation
  • Understand the policies and procedures that affect the efficient operation of Ports and Shipping
  • Recognise the importance of tracking and monitoring Ports and Shipping and ways of doing this

9 Unit Credit Values

This unit will allow the learner to obtain an understanding of the principles used in Team Development & Performance. Indicative content will cover:

  • The role of an employee induction programme and training plans
  • The communication and setting of team objectives that meet the  organisations needs
  • Supporting team members and how to promote opportunities and handle difficulties
  • The monitoring and evaluation of team performance against agreed objectives

8 Unit Credit Values

This unit will allow the learner to obtain an understanding sourcing of products after evaluating and selecting qualified suppliers and the internal processes required. Indicative content will include:

  • Product scheduling and management
  • Sourcing strategies
  • Resource Management
  • Stock controls methodologies
  • Supplier identification, evaluation, and selection methods

9 Unit Credit Values

This unit will allow the learner to obtain an understanding of the foundations and principles of International Trade & Freight. The course content covers:

  • The link between, trade, freight, goods, and transport
  • An explanation of trade legislation and regulations for customer and supplier requirements
  • Advantages and disadvantages of different modes of transport
  • A description of carriage, legislation, insurance, and costs involved with international trade and freight
  • International Trade and Freight risks and associated issues

7 Unit Credit Values

The Introduction to Understanding Supplier Relationships level 2 unit provides a rounded understanding of the importance of building and maintaining relationships with suppliers. Indicative content will include:

  • The different kinds of relationships depending on the supply model
  • How to build supplier relationships, and the key watchouts
  • The main applicable policies and procedures that need to be in place to support the business relationship
  • The most appropriate methods to monitor supplier performance to ensure that the service being paid for is effectively delivered

5 Unit Credit Values

This unit will allow the learner to obtain an understanding of how to secure quality and timely delivery of goods and services; indicative content will also cover:

  • Techniques and processes to ensure the supply of quality goods
  • Expediting, Inspection and Management
  • Role of feedback to enhance supply chain performance
  • Factors to be considered for disposal of goods when no longer required

9 Unit Credit Values

This unit will allow the learner to obtain an understanding of the movement of goods and the best processes for handling and processing stock and product. Indicative content includes:

  • The characteristics of goods impact their handling process
  • The concept of route planning and scheduling for the movement of goods
  • The aspects of different modes of transportation
  • Collection, storage, and distribution within a business
  • Regulatory and enforcement bodies for movement of goods (in own country)

10 Unit Credit Values

This unit will allow the Learner to identify sources of information about Health & Safety legislation and the role that management plays in this area. Indicative content includes:

  • Legislation pertaining to Warehouse operations including COSHH (control of substances hazardous to health)
  • DSE (display screen equipment)
  • Health & Safety and First Aid regulations
  • Hazardous materials and how to identify risks in the workplace and perform risk assessments
  • Procedures to follow in the event of an accident

6 Unit Credit Values

Throughout this unit the student will gain foundation and understanding of IT in Manufacturing, influencing factors and ways to achieve results. Indicative content will include:

  • The development and evolution of IT in the Manufacturing and Supply Chain Sectors
  • Process Planning and Computer aided Process Planning
  • Manufacturing to Scheduling
  • Planning and Real Time Control Systems
  • Potential downfalls and how to overcome them
  • Control of data and data flow
  • Legislation, measures, and monitoring of IT

10 Unit Credit Values

This unit will allow learners to understand the unction of logistics as well as identifying activities within logistics used by organisations such as transportation, warehousing, internal movements, inventory, and the IT infrastructure that supports it. Furthermore, the learner will understand the effective contribution to a business in the logistics sector. Indicative content will include:

  • The different types of logistic activities, including inbound and outbound.
  • The relationship between procurement, planning, and forecasting and the role
    logistics plays.
  • Logistics activities in the transport industry.
  • The specific requirements of sending goods by air, sea, road, and rail.
  • The importance of storage and warehousing.
  • How logistics is impacted by the Health & Safety at Work Act.
  • Security Policies and Procedures.
  • The applicable quality standards such as ISO9001 and ISO4001.
  • The types of IT infrastructure that support logistics operations.

Jobs and Progression

With the achievement of each level, you will expand your earning potential and evolve your career. The job titles become more prestigious and the salary grows as you continue your professional development.

With an IoSCM Level 2 Supply Chain qualification, you can expect to move into roles such as:

  • TRANSPORT ADMINISTRATOR: £21,000 – £26,500
  • PRODUCTION OPERATIVE: £21,000 – £27,000
  • WAREHOUSE OPERATIVE: £21,000 – £28,000
  • PURCHASING ASSISTANT: £21,500 – £27,000
  • SUPPLY CHAIN ADMINISTRATOR: £22,000 – £27,500
  • STOCK CONTROLLER: £22,000 – £30,000
  • TRANSPORT COORDINATOR: £22,000 – £30,000
  • IMPORT/EXPORT CLERK: £23,500 – £32,000
  • IMPORT/EXPORT COORDINATOR: £24,000 – £32,000
  • SUPPLY CHAIN COORDINATOR: £24,000 – £32,500
  • LOGISTICS CONTROLLER: £24,000 – £35,000

Speak to us today about your career progression by calling 0800 1422 522.

*Salaries are based on national averages and may vary depending on location.

Our expertise

IoSCM Education Team 

We have some of the best tutors in the industry as members of the IoSCM education team. When you have enrolled onto an IoSCM course you’ll receive unlimited one-to-one support, guidance and feedback from your assigned tutor.

Communication can be organised through a phone call, email, text, video call or through the chat system on the online learning platform.

Because we have tutors specialising in every sector of the supply chain industry, we have a strong understanding of the requirements to succeed and progress within every field.

IoSCM Learning Support Team 

In addition to the tutor team, you will be assigned a learning support advisor who will ensure your learning journey goes to plan. They will introduce you to your course, help you navigate the learning platform and have frequent catch ups with you throughout your studies to make sure you’re on track.

Dedicated Business Support

If you’re an employer looking into training courses for employees, you will also have a dedicated business contact who can help you with finding the best training options based on your business requirements. Your business contact will also provide access to your employees’ course progression updates.

Our Client Base

Don’t just take our word for it; we’re trusted by thousands of businesses who have employees studying our distance learning courses, in 101 countries across the globe. From entry-level personnel to senior managers, we’re securing the future of the logistics and transport industry by delivering fully accredited UK qualifications.


Business Enquiry

Are you looking for training for your employees? Contact our Business Development team to discuss how IoSCM can create the perfect training package for you.

Our Business Development team are highly knowledgeable in the Supply Chain industry, with years of experience and proven success in guiding and advising organisations worldwide towards the best suited training for their requirements. Our team work with you, establishing an understanding of the current skills and knowledge of each team member along with the organisations development needs, to recommend a tailored supported training package for you and your team.

Benefits to Business

  • Dedicated, tailored business support
  • Assistance every step of the way
  • Learner Updates created for your business
  • Access to external support and resources in collaboration with IoSCM
  • One to one support for each and every member of your team
  • Group Learning available

Bespoke training available – take advantage of the full flexibility of IoSCM.

Corporate Membership

Created to support companies and organisations of all sizes, IoSCM Corporate Membership will advanced the capabilities of your business. With various grading of Corporate Membership available, you can access the professional resources, benefits and industry expert support suited to your business. Click here to find out more.

Submit your Business Enquiry

"During my career as a supply chain manager and consultant, I'd recruit and develop the warehousing, operations, logistics, procurement and manufacturing workforce for many organisations.

I always preferred to work with those who had an Institute qualification. Simply because I knew the high standard of these qualifications, combined with the realistic, industry-specific education, it was exactly what I needed to ensure a great job was done from day one."

Kevin Rumfitt, CEO of the Institute of Supply Chain Management

Do you want more information?    Download Our Course Brochure