Level 2 – Supply Chain and Operations

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  • Choose how you study, pass units and gain your accredited qualification
  • First class course materials designed by industry experts

The Level 2 Supply Chain and Operations qualification is designed for students looking to establish a career in the supply chain field and currently holding minimal experience in the industry. The course allows students to develop supervisory management skills as well as develop knowledge in specific areas of a supply chain to support career development for professionals and efficiency in operations for organisations.

Course Delivery

By enrolling with IoSCM, you’ll gain access to a customised learning platform in which you can take mock tests, utilise a huge library of resources and interact with other students across the globe. As well as unlimited first-class materials, there is self-assessments available online show the results immediately to give you direction on what you’re doing well and what you might need to take another look at.

You can take and retake the practise self-tests as many times as you like. By doing this, we’re increasing your confidence in your ability to succeed and therefore, also ensuring you pass the first time.

Because IoSCM qualifications can be studied entirely online, you can study in your own time and in the comfort of your own home. You can revisit materials and resources as often as required, simply log in to your personal learning platform.

We do, however, offer free monthly face to face or online workshops for you to attend if necessary. We understand that every individual is different, so we encourage you to learn at your own pace and in a way that suits you.

Course Requirements

The IoSCM Level 2 in Supply Chain Management can be studied to three levels, Award, Certificate or Diploma, depending on how many units you wish to study.

  • For the Level 2 Supply Chain Management Award, you will be required to complete 1 elective unit
  • For the Level 2 Supply Chain Management Certificate, you will need to choose 1 elective unit and 2 optional units
  • For the Level 2 Supply Chain Management Diploma, complete 1 elective unit and 3 optional units
  • For the Level 2 Supply Chain Management Advanced Diploma, complete 1 elective unit and 5 optional units

Unit choices are flexible. While we recommend certain unit choices for each of our supply chain qualifications, each of our distance learning courses can be customised to cover a wide range of other topics. To enquire about the full range of units available, please complete our enquiry form and one of our expert course advisers will guide you through the options or call us today on 0800 1422 522.

Core Units

  • The roles and responsibilities of a team leader
  • Authority and accountability levels of a team leader
  • How a team leader builds a shared sense of purpose within a team
  • The importance of effective communication within a team
  • Teams and Groups: Task orientation, Degree of interdependence, Purpose, Degree of formal structure, Familiarity among members
  • Team Development: Forming, Storming, Norming, Performing, Adjourning
  • Team Roles: Areas of Responsibility, Role of a Team Leader, Developing Team Members
  • Leadership Styles: Laissez-Faire, Democratic, Authoritarian, Maslow’s Hierarchy of Needs, Handling Discrimination, Harassment and conflict
  • Inventory: Raw Materials Work-in-Progress, Finished Goods,Variation in Production Demand, Unexpected Customer Demand, Seasonal Demand, Price Discounts, Avoiding Price Increase, Stock-outs & Safety Stock, Make to Stock
  • Control inventory levels: ABC / Pareto Analysis, Forecasting Demand, Simple Averages, Weighted Average, Moving Average, Re-order Point, Supplier Lead Time, Inventory Cost
  • Types of Costs: Fixed, Variable costs, Segregating Stock, Unitisation of Stock, Stock Rotation, Audit Trails
  • Location Coding: Fixed Location, Random Location, Zoned Location, Inventory Coding
  • Warehouse: Warehouse Site Selection, Customers, Suppliers, Location of Roads, Site Cost, Staff Availability, Warehouse Layout and Utilisation, Straight Through Flow, U-Shaped, Modular-Spine Design, Automated Warehouse, Climate-controlled Warehouse
  • Operations: Goods Receiving, Delivery, Checking, Inspection, Booking-In, Reverse Logistics, Put-away, Picking & Order Assembly, Housekeeping, Stocktaking
  • Environmental Arrangements: Perishable, Non-Perishable, Chilled, Frozen, Dry, Liquid, Hazardous, High value, Environmental Legislation
  • Manual Handling Equipment: Hand Pallet Truck, Powered Pallet Truck, Hand Stacker Trucks, Counterbalance Forklift Trucks, Forklift Truck Maintenance
  • Health and Safety: Risk Assessments, HASAWA, 1974, Employee responsibility, Employer responsibility
  • Supply Chain: The Supply Chain Route, Customers, Retailers, Wholesalers and distributers, Manufacturer, Components / raw material suppliers, Streams, Upstream Activities, Downstream Activities
  • Successful Supply Chains: Satisfaction for the end user, Flexibility, Alignment, Distribution, Suppliers, Inventory Management, Lead Times, Measures
  • Relationships between the links of a supply chain: External Supply Chain, Internal Supply Chain, Vertical, Horizontal, Transactional, Collaborative , Productive Relationships, Aims of Supply Chain Relationships
  • Roles organisations play: Planning, Purchasing, Inventory, Manufacturing, Delivery, Supply Chain Operations
  • Functions of a purchasing system: Life Cycle Costing, Total Acquisition Cost Model
  • Stages of the life cycle: Planning and design, Acquisition, Storage, Use, Disposal
  • Stages of the purchasing process: Goods or service needs are identified, The goods or services are requested, The goods or services are authorised, A Purchase Order is placed with an appropriate provider, Supplier delivers goods or services, Goods or services are received, Payment is made, Order processing cycle
  • Methods used to gain information: Word of mouth, Advertising and Marketing, Company information, Sampling, SWOT analysis
  • Supplier development: Potential for partnership, Scope for development, Quantifiable outcomes
  • Selection of suppliers: Identify Needs, Investigate the Supply Market, Collect Relevant Information, Assess Options, Make Decision
  • Methods of Communication: Oral Communication, Written Communication, Nonverbal Communication (Body Language), Formal Communication, Informal Communication
  • Terms of a contract: Consequences of Breaching Contracts
  • Types of Goods: Public Goods, Private Goods, Perishable Goods, Container Cargo, Liquid Bulk, Dry Bulk, Breakbulk, Dangerous Goods, Indirect Goods
  • Safe Handling of Goods: Special Handling, Hazardous Good, Perishable Goods, The European Agreement concerning the International Carriage of Dangerous Goods by Road, The International Regulations concerning the Carriage of Dangerous Goods by Rail, The IMDG Code or the Baltic Sea Memorandum, International Air Transportation Association, Sterile Goods, Movement of Livestock, Security of Goods
  • Movement Methods: Road, Air, Rail, Sea, Intermodal Transport, Intra-modal Transport, Combined Transport
  • Appropriate Modes of Transport: Sources, Identifying the Appropriate Mode, Destinations
  • Transport Planning and Scheduling: Routing, Regular Service, Non-Regular Service, Hub and Spoke Route System, Route Patterns, Linear Route System
  • Regulatory Requirements: Customs Regulations, Licences and Permits, Transport Documents, Invoices, Carnet, Certificates of Origin, Bill of Lading, Certificate of Insurance, Dock Receipt, Airway Bill, Dangerous Goods Declaration
  • Collection, Storage and Distribution Networks: Reverse Logistics (Collections), Warehouse Management System (WMS), Electronic Data Interchange (EDI), Route Optimisation Software, Inventory Control
  • Business core function: Marketing, Product Development, The Manufacturing Process
  • Manufacturing process components: Raw Materials, Work in Progress, Finished Goods
  • Support functions: Quality assurance, Warehousing, Purchasing, Manufacturing Planning, Human Resources
  • Manufacturing requirements: Manpower, Methods, Machines, Materials, Minutes, Converting Input into Output
  • Information Required: Process Time, Routing, Bill of Materials
  • Production Planning: Preparation stage, Processing stage, Assembly stage, Finishing stage, Packaging stage
  • Improvement Technique: PDCA. Six Sigma, Lean, Total Quality Management
  • Engaging external organisations: Purchasing, Subcontracting, Outsourcing, Recognising the Need, Specify the Need, Determine Sourcing Options, Select the Supplier, Prepare the Purchase Order, Issue the Purchase Order, Expedite the Purchase Order, Receive and Inspect the Delivery, Invoice and Pay, Maintain Records
  • Planning and Control Techniques: Master Production Schedule, Bills of Materials, Rough Cut Capacity Planning, Materials Requirement Planning, Capacity Planning Requirements, Manufacturing Resource Planning, Enterprise Resource Planning, Advanced Planning and Scheduling
  • Strategy: Demand chase strategy, Level production strategy, Mixed strategy
  • Manufacturing Improvement Techniques: Lean Manufacturing, Total Productive Maintenance, Six Sigma, Reliable Centered Maintenance
  • Logistics type: Just In Time (JIT), Military Logistics, Procurement Logistics, Distribution Logistics, After-sales Logistics, Disposal Logistics, Reverse Logistics, Green Logistics, Global Logistics, RAM logistics, Asset Control Logistics, POS Material Logistics, Emergency Logistics, Logistics Activities.
  • Service: Marketing and Sales, Outbound Logistics, Operations, Inbound Logistics, Warehousing, Inventory Management, Transportation, Distribution, Procurement, Handling and Packaging
  • Supply chain in a logistics environment: Inventory, Procurement, Planning and Forecasting, Demand Forecasting, Demand Planning, Demand Management, Management of Returns/Reverse of Supply Chain
  • Types of logistics activities: Airfreight, Road Haulage, Sea Freight, Rail Freight, Storage and Warehousing, Wholesaling
  • Health and Safety: Health and Safety at Work Act 1974, Risk Assessment, First Aid, Reporting of Injuries, Control of Substances Hazardous to Health, Manual Handling, Operations Regulations, Display Screen Equipment, Personal Protective Equipment
  • Communication: Verbal Communication Methods, Face-to-Face Communication, Telephone Communication, Video Conferencing, Non-Verbal Communication, Written Communication, Information Systems
  • Trade: Types of Products and Market Conditions, Capital Products, Labour Products, Land Products, Local Trade, International Trade, Comparative Advantage, Trade and Tariffs
  • Freight: Modes of Transport, Road, Rail, Waterways, Air Freight, Intermodal, Preferred Method of Transport, Factors effecting Mode Choice
  • Goods Identification: Goods to be Traded, Perishable, Dangerous and Bulk goods
  • Freight Organisations: Hauliers / Trucking Companies, Non Vessel Owning Common Carriers (NVOCC), 3rd Party Logistics Providers, Supplier Information, ISO Containers
  • Trade Legislation and Regulations: Global Perspective, Customs Authorities, Customs Requirements, Consumer Contracts Regulations, Key Information Delivery, The Consumer Credit Act, Consumer Protection from Unfair Trading Regulations 2008, Consumer Rights Act 2015
  • Trading Documentation: Customs related Documents, Licences, Sales Contract, Letter of Credit, Commercial Invoice, The Certificate of Origin (CofO), The Bill of Lading, Airway Bill, Dangerous Goods, Licenses and Permits
  • Customer Requirements: Customer Service
  • Freight Systems: The National Export System (NES), Customs Freight Simplified Procedures
  • Freight Transport Mode Legislations: Goods to be transported by Road, Vehicle Standards, Weights and Dimensions, Environmental Standards, Vehicle Regulations, Taxation of Vehicles, Cabotage, Goods to be transported by Rail, Legislation and Regulations for Goods to be transported by Sea, International Labour Regulations, Goods to be transported by Air, The CAA Aviation Authority’s Regulatory Role, Airline Permits, Aviation Security, Moving Dangerous Goods by Air
  • Freight Carriage, Insurance and Costs: INCOTERMS, Accord Temporaire Admission (ATA) Carnets, Carnets de Passage en Duane Insurance
  • Health, Safety and Security: Movement of Dangerous Goods
  • Monitoring Goods during Transportation: Radio Frequency Identification (RFID)
  • Potential Risks and Problems: Distance, Transportation and communication, Risk during shipment, Import and export restrictions, Documentation, Payment problems, Competition, Security

Optional Units

  • The function of IT in manufacturing
  • The role of IT in manufacturing
  • The policies and procedures that affect IT in manufacturing
  • Ports and Shipping: Advantages and Disadvantages of ports and shipping
  • Policies and Procedures: Maritime and Coastguard Agency; Manning Scales; Legal Regimes; The International Maritime Organisation; National Control and Admiralty Law; Protectionism/Subsidies; Liner Conferences
  • Monitor Ports and Shipping: Prevention of Pollution from Ships; Customs; The Harbour Master; Monitoring Ships
  • Legislation: European Health and Safety; The Control of Substances Hazardous to Health; Manual Handling Operations Regulations; Display Screen Equipment (DSE) Regulations; The Health and Safety First Aid Regulations 1981; The Data Protection Act
  • Hazardous Materials: Storing Explosives; Hazardous Installations Directorate (HID); Storage of dangerous substances; Identification and assessment Information; Warning signs; Training; Pesticide storage
  • Carriage of Dangerous Goods by Road: Approved Carriage List; Tremcard; Carriage of dangerous goods by Rail; Carriage of dangerous goods by Sea; Carriage of dangerous goods by Air
  • Risks: Risk Assessment; Keeping Records and Making Reviews; Vehicle Movement Risks; Physical Security; The Culture of Security; The Cost of Risk
  • Responsibility: Housekeeping; 5S Approach to Housekeeping; Allocation of Specific Responsibilities; Enforcement; Communication; Information
  • Accidents: Co-operation and Reporting; Accident and ‘Near-Miss’ Reporting; The Monitoring of Safe Working
  • Appropriate safety equipment: Emergency Procedures; First aid; Roll cages; Forklift truck; Working at a height; Stepladders and Mobile Stairs; Ladders; Racking
  • PPE: Employer Responsibilities; Determine if MHE or PPE is needed; (PPE) Regulations; Training responsibilities; Maintenance responsibilities
  • Types of supplies: Utilities; Raw materials; Components; Assemblies; Consumables; Capital goods; Maintenance, repair and operating (MRO) supplies; Commodities; Goods for re-sale
  • Resource requirements: Amount of capital and finance available; Consumer demand & projected sales; Historical sales patterns; Quantity discounts; Storage space; Reliability of supply; Lead time
  • Different suppliers and purchase options: Direct purchases; Indirect purchases; Need identification; Specify need; When an industry standard is available; When no industry standard is available; Determining sourcing options; Preferred supplier list; Approved supplier list; Supplier Agreements; Record Keeping
  • Storage: Storing supplies; Stockyards; ABC analysis; Fixed-location storage; Random location storage; Hazardous goods; High value supplies
  • Coding Systems: Numerical Codes; Alphanumeric Codes; Colour Coding; Bar Coding; Sequential Coding
  • Employee Training: Induction Planning; Planning for Productivity; Mentoring; Coaching
  • Team Objectives/challenges: SMART; Team and Individual Support; Difficulties within a Team; Monitoring and Evaluation; Team Performance; Dealing with Performance Issues
  • Supplier Relationships : Purchasing Relationship; The buyer / supplier spectrum; Arm’s length relationship; Transactional Relationship; Closer tactical Relationship; Single sourced Relationship; Outsourcing Relationship; Strategic Alliance; Partnership Relationship; Co-Destiny Relationship
  • Key elements of the supplier relationship: Trust; Interactions; Transparency; Commitment; Mutual Benefits and Risks; Co-operation; Power; Compatibility; Culture; Technology
  • Policies and procedures: Procurement Policy; Supply Chain Management Policy; Responsible Procurement Policy; Code of Conduct / Ethical Policy; Environmental Policy; Sustainable Procurement Policy / Sustainable Policy; Corporate Social Responsibility; Health and Safety Policy
  • Monitor supplier relationships: Supplier Performance; Account management; Service level Agreements; Key performance indicators; Benchmarks;Barriers to monitoring
  • Customer Service: Principles of Good Customer Service; Importance of Customer Service; Customer Retention; Growth; Reputation and Image; Level of Complaints; Profits; Competitive Advantage; Internal and External Customers
  • Cultures of customers: Language; Power and Power Distance; Individual or Group Focus; Cultural Motivators; Preferred Level of Structure
  • Points in a customer care policy: Written correspondence; E-mail; Website; Face to face meetings; Publication of opening hours; Referrals; Cover for colleagues; Consultation, feedback and suggestions; Confidentiality; Responsibility for monitoring
  • Evaluating Customer Service: Customer service metrics; Informal customer feedback; Customer questionnaires; Customer forum; Staff feedback; Mystery customers/shoppers; Letters of complaint and compliment
  • Using Customer Feedback: Gather; Sort; Analyse; Use; Monitor
  • Range of Business: Types and Purpose of Business; Trader/Sole Proprietorship; Partnership; Corporation; Not for profit Company
  • Business Functions and Departments: Research and Development; Production; Service Delivery; Business Finance; Human Resource; Sales; Marketing; Public Relations; Information Tech Support; Quality Support; Logistics; Purchasing; Customer Service
  • Communication in Business : Brand management; Customer relations; Consumer behaviour; Advertising; Corporate communication; Community engagement; Reputation management; Interpersonal communication; Employee engagement; Event management; Techniques and Methods of Communication
  • Quality Management Systems: Quality planning; Quality control; Quality assurance; Quality improvement; ISO 14001; SMART
  • The Customer: Customer Satisfaction; Customer Expectations; Benefits of Customer Satisfaction; Consequences of Poor Customer Satisfaction; Long Term Customer Relationships; Personal Effectiveness
  • Organisational Resources: Human Resources; Financial Resources; Materials Resources; Machinery Resources; Intangible Resources; Cost Accounting Direct Costs; Indirect Costs; Balance Sheets; Profit and Loss Accounts

Job title & Salaries

The Level 2 qualification in Supply Chain and Operations is suitable for those currently working in, or aspiring to work in, roles like the following:

Assembly Line Supervisor£20,071 – £46,544
Assembly Line Leader£20,071 – £46,544
Logistics Co-ordinator£15,504 – £28,992
Stock Co-ordinator£15,504 – £28,992
Despatch Co-ordinator£17,000 – £20,000
Supply Chain Assistant£15,637 – £26,434
Materials Co-ordinator£14,717 – £28,725
Inventory Co-ordinator£12,030 – £24,750
Logistics Administrator£13,414 – £23,073
Transport Planning Assistant£20,000 – £29,500
Transportation Co-ordinator£15,504 – £28,992
Assembly Line Supervisor£20,071 – £46,544
Assembly Line Leader£20,071 – £46,544

*Salaries are based on national averages and may vary depending on location

Business Improvements

By developing employees’ knowledge and skills relating to a supply chain, businesses can improve the performance and efficiency of their supply chain.

Some of the business improvements the Level 2 Supply Chain and Operations qualification can help deliver include:

  • Transit Times – reduced transit times leading to a reduction in fuel costs
  • Claims as a % of Freight Cost – identify where the loss and/or damage is occurring and thereby reduce or eliminate it.
  • Maximum inventory level – optimisation of inventory level to balance profit and working capital
  • Inventory buffer – optimising inventory buffer to maximise profit
  • Load capacity  – ensuring that all vehicle capacity is fully maximised, leading to savings on fuel
  • Vehicle Turnaround time – Improving vehicle turnaround time will provide better service to customers and reduce operating costs in the process
  • Freight bill accuracy – improve the accuracy of completed documentation

“I chose to study an IoSCM Level 5 Diploma to improve my knowledge of the industry and to further my career progression. I undertook much research, as I wanted to find the best course to suit my needs, and I felt the choice of units and the flexibility of study provided by IoSCM was the best option for me.

I have had a very good experience of studying with the Institute of Supply Chain Management; I found the course material to be very helpful and the student support team were fantastic in providing me with guidance and advice to ensure I progressed through my studies with ease.

I would definitely recommend IoSCM and their courses to others. The optional units have helped me to develop new skills and knowledge that are specific to my job role and will help me to progress me career in future.”

Magloire Muyembe

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