Level 3 Supply Chain Management - Improving Team Performance - Institute of Supply Chain Management
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Level 3 Supply Chain Management – Improving Team Performance

10 Unit Credit Values

  • Team Development: Belbins Team role theory; Hierarchy of needs; Action centred leadership model; MBTI; Stages of team development; Effective Leadership; Training and Development; Resources; Organisational support; Reward for team success
  • Effective Characteristics: Sense of purpose; Competency; Cooperative spirit; Playing by the rules; Accountability
  • Issues Encountered: Team dysfunctions; Fear of conflict; Lack of commitment; Avoidance of accountability; Inattention to results; Barriers to team effectiveness
  • Team Building: Communication; Eliminating stereotypes; Interdependence; Trust
  • Team Evaluation: Observation; Report back; Feedback; KPI’s
  • Communication: Verbal; Practical; Written; Oral; Correct communication choice

The above is the unit content for the Improving Team Performance unit found in the Level 3 qualification. To view more units, click here and select the “Units” tab.

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