Level 3 Supply Chain - Customer Service - Institute of Supply Chain Management
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Level 3 Supply Chain – Customer Service

10 Unit Credit Values

  • Managing Customer Relationships: Customer relationship management; Methods used; Customer service strategy; Customer service levels; Best practice
  • Customer Focused Culture: Customer care; Improving service delivery; Culture change
  • Customer Satisfaction: Return on investment; Assessing customer satisfaction; Customer care charter
  • Managing Customer Complaints: Current practices; Customer loyalty; Complaints policies and procedures

The above is the unit content for the Customer Service unit found in the Level 3 qualification. To view more units, click here and select the “Units” tab.

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