Level 5 Purchasing - Customer Service - Institute of Supply Chain Management
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Level 5 Purchasing – Customer Service

Customer Service

10 Unit Credit Values

  • Managing Customer Relationships: customer relationship management; methods used; customer service strategy; customer service levels; best practice
  • Customer Focused Culture: customer care; improving service delivery; culture change
  • Customer Satisfaction: return on investment; assessing customer satisfaction; customer care charter
  • Managing Customer Complaints: current practices; customer loyalty; complaints policies and procedures

The above is the unit content for the Customer Service unit found in the Level 5 qualification. To view more units, click here and select the “Units” tab.

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