Level 2 Warehousing Operations - Team Leader - Institute of Supply Chain Management
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Level 2 Warehousing Operations – Team Leader

10 Unit Credit Values

  • The roles and responsibilities of a team leader
  • Authority and accountability levels of a team leader
  • How a team leader builds a shared sense of purpose within a team
  • The importance of effective communication within a team
  • Teams and Groups: Task orientation, Degree of interdependence, Purpose, Degree of formal structure, Familiarity among members
  • Team Development: Forming, Storming, Norming, Performing, Adjourning
  • Team Roles: Areas of Responsibility, Role of a Team Leader, Developing Team Members
  • Leadership Styles: Laissez-Faire, Democratic, Authoritarian, Maslow’s Hierarchy of Needs, Handling Discrimination, Harassment and conflict

The above is the unit content for the Team Leader unit found in the Level 2 qualification. To view more units, click here and select the “Units” tab.

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