Customer experience lives much deeper in the subconscious, it is a feeling, a vibe, linked by our emotions. Therefore to fully understand customer experience we must come to understand how the customer feels both consciously and subconsciously.
Support, recognition and reward are typically words that allow employees to feel an increased sense of loyalty towards the employer. In order to nurture this, managers must communicate well with teams and ensure all team members feel they know any information that is relevant to their jobs in order to boost effectiveness.
We all know the realm of consumerism is changing. We’ve seen it on the high street with physical stores being overpowered by the insurmountable wave of e-Commerce. Progress can be cruel, but customers all over the world are modernising their shopping habits. And who can blame them? With next day delivery being virtually standard and a host of high quality choices many new demands are placed on the transportation industry behind our one-click culture. How will it rise up and meet the demands of this brave new world?
So why would a company or stakeholder need to visualise a supply chain? This will depend on what you are trying to achieve and whether you are going to look at the supply chain from either a process or strategic perspective.
The Institute of Supply Chain Management held its first ‘Grow your business’ event on the 11th April 2013 with great success.
All businesses are different and there are a range of factors that go into manufacturing which can differentiate an organisation from the competition; improving the quality of the manufacturing process within your business may be the key to increasing business efficiency and growth
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