10 Unit Credit Values

• Managing Customer Relationships: Customer relationship management; Methods used; Customer service strategy; Customer service levels; Best practice
• Customer Focused Culture: Customer care; Improving service delivery; Culture change
• Customer Satisfaction: Return on investment; Assessing customer satisfaction; Customer care charter
• Managing Customer Complaints: Current practices; Customer loyalty; Complaints policies and procedures

The above is the unit content for the Customer Service unit found in the Level 5 qualification. To view more units, click here and select the “Units” tab.