10 Unit Credit Values

• Teams and Groups: task orientation; purpose; degree of interdependence; degree of formal structure; familiarity among members
• Team Development: ‘forming, storming, norming, performing, adjourning’
• Team Roles: areas of responsibility; the role of a team leader; how to develop team members
• Leadership Styles: Laissez-Faire, democratic and authoritarian leadership styles; Maslow’s hierarchy of needs; how to handle discrimination, harassment and conflict

The above is the unit content for the Team Leader unit found in the Level 2 qualification. To view more units, click here and select the “Units” tab.