10 Unit Credit Values

• Characteristics of Quality: How to map a typical organisation process against functionality, appearance, reliability, durability recovery and contrast
• Quality Management Systems: Implementation, How customer requirements are transformed into customer satisfaction by the following elements of a quality management system; resource management, management responsibility, product realisation and measurement of process improvements
• Total Quality Management Systems in an Organisation: TQM techniques, Adding Value for Customers, Creating a sustainable future, Developing organisational capability, Harnessing creativity and innovation
• European Foundation for Quality Management (EFQM) Excellence Model

The above is the unit content for the Quality Management unit found in the Level 6 qualification. To view more units, click here and select the “Units” tab.