Level 5 Management and Leadership - Quality Management - Institute of Supply Chain Management
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Level 5 Management and Leadership – Quality Management

10 Unit Credit Values

  • Quality management systems: Definition of quality, Quality management techniques
  • Advantages of quality management systems: Total quality management, Organisation wide processes, Achieving customer satisfaction
  • Tools and techniques: Quality control, Flowcharts and diagrams, Available resources, Standardisation, Troubleshooting, Failure modes, Effects analysis, Six Sigma
  • Improve organisational performance: Continuous improvement, Steps to quality improvement, Standardisation, Total quality management, Suggestion schemes, Communication and barriers to communication
  • The above is the unit content for the Quality Management unit found in the Level 5 qualification. To view more units, click here and select the “Units” tab.

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