10 Unit Credit Values

• Quality management systems: Definition of quality, Quality management techniques
• Advantages of quality management systems: Total quality management, Organisation wide processes, Achieving customer satisfaction
• Tools and techniques: Quality control, Flowcharts and diagrams, Available resources, Standardisation, Troubleshooting, Failure modes, Effects analysis, Six Sigma
• Improve organisational performance: Continuous improvement, Steps to quality improvement, Standardisation, Total quality management, Suggestion schemes, Communication and barriers to communication

The above is the unit content for the Quality Management unit found in the Level 5 qualification. To view more units, click here and select the “Units” tab.